Implementation Consultant I

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity We currently have an opportunity for an Implementation Consultant I within our Toxicology business unit, based in Richmond, VA As an Implementation Consultant, you will specialize in implementing, onboarding, and training Abbott customers (e.g., Clinics and National Accounts) to ensure their use of their products is of the highest quality and fosters loyalty. What Youll Work On Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and provide application/product configuration throughout the product lifecycle. Conduct presentations, product demonstrations, and educational sessions. Become a subject matter expert on product, implementation methodology, processes and business operations. Engage team members and leadership in troubleshooting customer issues. Collaborate with multiple teams across the business to resolve errors. Manage and execute the project from beginning to end and act as the liaison between customers and internal teams. Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality. Consult with leadership to provide complete and concise internal reporting for all engagements. Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer nuances. Collaborate with internal teams to resolve specific customer issues based on guidance from leadership. Daily interactions with assigned customers. Perform audits of client data with laboratories to ensure alignment across multiple platforms. Required Qualifications High School/GED 2-3 years of relevant experience Preferred Qualifications Bachelors degree or comparable experience implementing software solutions or being a subject matter expert on eScreen products and services Microsoft Suite experience preferred Salesforce experience preferred Experienced in presenting and training clients on software solutions Experience managing projects and change within an organization Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is $20.50 $41.00/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United States > Richmond : 9201 Arboretum Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 10 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter