Learning Center Tutoring Coordinator

Position Title: Learning Center Tutoring Coordinator Compensation: 43,888-45,659.50 Department: Vc Prov Stu Success & Dean Unv Coll_F About this opportunity: Ball State Universitys Learning Center in University College invites applications for a Learning Center Tutoring Coordinator, a 10-month Professional position. The Learning Center Tutoring Coordinator is responsible for hiring, scheduling, training, mentoring, supervising, and assessing tutors and graduate assistants for appointment-based tutoring and drop-in tutoring. The Learning Center Tutoring Coordinator is responsible for the daily operations of the Learning Center Tutoring Desk and program assessment at the end of each semester and academic year. Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship. What you'll do and what you'll bring: Position Function: The Learning Center Tutoring Coordinator manages the appointment-based tutoring program and satellite drop-in tutoring program in the Learning Center. Responsibilities include but are not limited to: recruit, hire, train, schedule, observe, mentor, supervise and evaluate approximately 100 undergraduate student tutors and graduate assistants; conduct the daily operation of a large tutoring program and provides assessment and campus outreach. 10-month Professional position. Duties and Responsibilities: 1. Recruit, hire, train, schedule, observe, mentor, supervise and evaluate undergraduate tutors and graduate assistants; analyze data each year to determine supply and demand of tutoring services within budget constraints; work with graduate assistants to observe and mentor tutors. 2. Provide orientation and International Tutor Training Certification training (through the College Reading and Learning Association) for all tutorial staff. 3. Management of daily operations including: handle time-off requests, ensure smooth flow of operations at the Tutoring Desk (check-in, appointment scheduling), schedule changes, and troubleshoot any concerns from tutors, desk assistants, graduate assistants, faculty, and pertinent staff. 4. Utilize tutor management software to schedule tutors and produce usage reports on a weekly, semester, and yearly basis; train student staff how to access and use tutor management software. 5. Coordinate all aspects of Satellite Drop-In Tutoring, including hiring, training, scheduling, and supervision. 6. Support Director and Assistant Director with developing and delivering orientation and training activities for Learning Center tutors. 7. Collaborate with academic departments across campus to provide appropriate academic support to Ball State students; participate in outreach efforts to campus partners that may include classroom visits to market tutoring services; work with faculty to accept referrals for tutors. 8. Work collaboratively with the Learning Center Assistant Director to promote the tutoring program through campus announcements and presentations, classroom visits, brochures and other handouts, and digital communication. 9. Maintain professional knowledge of best practices in theories and models of college learning and academic success strategies, including typical barriers that exist and important resources needed for college students to become successful. 10. Work with other Learning Center staff in assessment of services and attainment of professional certifications. Conduct assessments throughout the semester and at the end of each semester and academic year to assess the tutoring program, including usage data, grade outcomes, student satisfaction, retention, and on-time graduation, in order to report on program efficacy. 11. Collaborate with all Learning Center full-time staff to develop, assess, and market programs and services. 12. Perform other related duties as assigned. Minimum Qualifications: Earned bachelor's degree from an accredited institution Supervisory experience; at least two years of experience with academic support programs in higher education as a tutor, supplemental instruction leader, academic coach, graduate assistant, or professional Evidence of superior writing, communications, and interpersonal skills Preferred Qualifications: Earned master's degree from an accredited institution Experience administering learning assistance and/or peer tutoring programs in higher education Experience utilizing appointment-making, scheduling, and reporting software How to apply: Applications will be accepted through September 8, 2025. Please follow upload instructions to attach all of the required supporting documents listed below: Cover Letter Resume (Do not use the "Autofill Resume" feature) What we offer: At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator. Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly. There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters. Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact the Assistant Director of Equal Opportunity and ADA Coordinator, John Bowers, at 765-285-5163 for assistance. People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: 765-285-1834 Fax: 765-285-8663