Information Technologist III

Responsible for designing, implementing, and maintaining endpoint management solutions utilizing tools such as Intune, JAMF and CrowdStrike. This individual will work closely with system administrators, network engineers, and security professionals to ensure the security and reliability of the environment. In compliance with industry standards and regulations they will develop procedures, manage endpoint security incidents, and provide technical guidance and support to other members of the team. In addition, an ideal candidate would have a background in project management and cyber operation. Job Duties: Intune Administration: Managing and maintaining the Microsoft Intune environment for the University System of New Hampshire. Provide both onsite and remote support to community members. This involves troubleshooting software and hardware issues, ensuring smooth operations for end-users. Create and manage compliance policies to ensure devices adhere to security standards. Manage software deployment, updates, inventory, and security settings. Create and deploy configuration profiles. Maintain and design endpoint environments, including desktops, laptops, and virtual machines. Assist with projects that are assigned to the team. JAMF Administration: Managing and maintaining the Mac OS and JAMF environment for the University System of New Hampshire. Provide both onsite and remote support to community members. This involves troubleshooting software and hardware issues, ensuring smooth operations for end-users. Install, configure and maintain operating systems, servers, networks, and software applications. Monitoring system performance and promptly addressing any issues will be crucial. Participate in projects such as system upgrades and security rollouts. Testing and qualifying new hardware and software for the organization will also fall under your purview. Endpoint Environment Security: Safeguard the organizations endpoints from security threats. Design, implement, and manage endpoint security solutions. Monitor network and endpoint security systems to detect and respond to security incidents promptly. Conduct routine security assessments to identify potential weaknesses in the endpoint environment. Actively participate in cybersecurity projects, contributing to the development and maintenance of the organizations overall security strategy. Engineering Testing & Imaging: Create and manage standardized system images for deployment across an organization. Customize images with necessary software, configurations, and security settings. Coordinate with IT teams to ensure consistent deployment of images. Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization. Evaluate and verify the functionality of various new technology's and platforms in a lab environment. Identify and diagnose hardware defects or malfunctions. Work closely with cross-functional teams, including design, manufacturing, and quality assurance. Ensure compliance with industry standards and safety regulations. Documentation: Create and maintain proper documentation for existing systems, programs, program changes, and new programs as needed. Maintain SOPs for current processes. Coordinate with Enterprise Help Desk Team to make sure documentation meets needs. Monitor and manage ticket queue. Other duties as assigned Minimum Qualifications: Bachelors degree and two years of experience in related field, Associates and three years, or combination of education and experience equal to five years. Strong understanding of Windows, Apple, Microsoft 365 patching and updating processes. Project management skills with the ability to prioritize tasks effectively. Strong problem-solving skills and attention to detail. Knowledge of industry standards and regulations related to endpoint security. Familiarity with automation tools and processes. Customer centric attitude possessing strong communication skills with the ability to articulate technical concepts to non-technical stakeholders. Maintain an elevated level of knowledge and expertise in core enterprise environments: JAMF, Windows/Apple Updates, Intune, Microsoft 365, CrowdStrike and AppsAnywhere. Maintain standardized system configurations across operating environments. Ensure all security and driver updates are evaluated and consistently applied to all endpoints. Assist with management and deployment of endpoint software and policies. Manage endpoint security incidents and provide timely resolution. Collaborate with cross-functional teams to ensure successful project delivery. Create and maintain technical documentation for both internal and external audiences. Ensure compliance with industry standards and regulations. Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization. Evaluate new products/services in a lab environment and provide effective solutions to meet client needs. Assist in managing and resolving tickets in tier 2 support queues. Including customer facing on site support. Maintain the Universitys software portfolio utilizing Microsoft Company Portal and AppsAnywhere. Install, configure, monitor, and maintain university approved applications. Higher Education background. Customer facing support experience Microsoft Technology Certifications. JAMF Certification Applicant Instructions Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application: Resume/CV Cover Letter Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed. The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshires lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Compensation Pay Range: $60,360.00 - $107,920.00 The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources Location: Durham Are you an employee of KSC, PSU, UNH or the system office? Apply internally within Workday through the Jobs Hub app. The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.