CIS System Administrator

Thank you for your interest in the BWL. We think you'll find it a rewarding and nurturing place to grow your career. Starting Salary Range: $76,200.00 - $91,500.00 Position Summary: The CIS System Administrator is responsible for maintaining the CIS system, managing relationships with Itineris, Umax Software provider (Vendor), and managing Service Level Agreements (SLAs). This position administers the Customer Information System, including user access controls and position-based access and working with BWL IT and Vendor to approve patches, system upgrades, and is responsible for night batch scheduling. Advanced level comprehension of data file encryption processes. Oversees data automation, implements data analytics, and program maintenance. Works with users to implement data standards and quality assurance programs. Reports to the Supervisor of Customer Operations. Essential Functions: Manage the day-to-day operations of the CIS by monitoring performance, configuration, and maintenance. Ensures that records of system downtime are properly maintained and communicated to affected areas. Establishes, maintains, and manages user accounts. Work with vendor to assist support activities related to system revisions. Create, manage and maintain both Private and Public Encryption Key pairs used with ESB and vendors that interface with UMAX. Investigate and troubleshoot issues with associated systems impacting CIS. Able to self-manage rate testing iterations including delegating tasks to others or obtain assistance from others without management involvement. Answer technical queries and assist users. Troubleshoot any reported problems or errors within the CIS systems. Basic configuration of CIS systems as needed to meet business requirements. Complete CIS rate updates as part of an ongoing rate testing and deployment cadence. Document processes and create procedures, manuals, and training modules for associated tasks, in conjunction with the CS Training lead. Maintain and update all system related documentation. Maintain and purge data items as per BWL's data retention policies. Management of system configuration. Coordinate release management with IT. Communicate changes implemented in each Release to affected departments. Work directly with users and customers to identify needs and resolve software configuration problems. Monitor and troubleshoot common and daily tasks / events as well as changes in close collaboration with the Enterprise Service Bus (ESB) Team. Monitor and manage the nightly batch schedule. Write internal knowledge base and customer service materials. Reproduce, test, resolve and document software bugs, defects and problems. Function as Test Lead to coordinate and manage Subject Matter Experts in testing sessions related to system bugs, enhancements and upgrades. Develop reports using applications such as SQL Server Reporting Server (SSRS) and Power BI. Expected to comply with all BWL policies and work rules. Predictable and reliable attendance. Other duties as assigned. Job Specifications: Required: Bachelors degree in computer engineering, Computer Science, or related discipline, or equivalent combination of education and experience. 3 years experience in system administration of data or other systems. 3 years experience in complex systems design, programming, and systems software support; competency in multiple system environments, fileservers, operating systems and applications; advanced knowledge of client server environments, networks, various programing languages and operating systems of common equipment and technologies in use Valid drivers license with acceptable driving record. Demonstrate effective project management techniques. diversified knowledge of system administration principles and practices. Knowledge of HTML coding. Work well with customers, outside agencies and vendors. Excellent skills in the following areas: business case development, leadership, integrity, business acumen and safety consciousness. Preferred: Previous experience with customer information systems; Microsoft BI proficiency; Microsoft Azure proficiency; understanding of BWL customer service standards and guidelines. Physical Requirements / Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position for the majority of the working day. The person in this position needs to move about inside the office environment. Constantly operates a computer and other office equipment. Ability to adjust focus, especially due to concentration on a computer screen. Must communicate frequently with other departments and employees both verbally and in writing. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/ below the knee level, or reach above head. On occasion, may need to use stairs. Constantly works in a temperature-controlled office environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all duties, responsibilities and skills that may be required of the employee. Management reserves the right to add, remove, or otherwise alter these duties, responsibilities, and skills at any time. Why Should You Apply? Competitive wages, employee development, and opportunity for professional growth. Robust time off benefits including vacation, free choice, sick leave, parental leave and 11 paid holidays. Comprehensive benefits package offered including medical, prescription, dental, life insurance, long-term disability, employee assistance program. Voluntary benefits including vision, supplemental and dependent life insurance, flexible spending, AFLAC options, LifeLock anti-theft, long term care, tuition reimbursement, and BWL's Home Purchase Plan Forgivable $5,000 loan for purchase of a home in Lansing. Retirement programs including 401(a) Defined Contribution Plan (DC) (100% company paid up to 9.5 % of base salary for BU positions and up to 13% of base salary for NBU positions), 457 Deferred Compensation matches up to $2,500 per year. Post retirement benefits offered at the respective level of coverage, co-pays and health care premium, at the same level as active employees. Two fitness centers located on site open 24/7, work life balance program, employee assistance program, free parking and much more! About BWL: The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam. Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for or the city. The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly-owned utilities. The Location: Lansing lies at the heart of the Great Lakes State and offers all the beauty and splendor of the four seasons. A haven for swimming, boating, fishing, snowmobiling, golf, and hunting, mid-Michigan is also just a couple hours from premier skiing and one of the most beautiful freshwater lakeshores in the world on our Lake Michigan Coast. Lansing itself is only minutes and miles away from two of the nations premier universities, Michigan State University and the University of Michigan, and boasts miles of walking, running, biking trails, Potter Park Zoo, professional sports, the arts, and fine dining. THE BOARD OF WATER & LIGHT IS AN EQUAL OPPORTUNITY EMPLOYER The Lansing Board of Water & Light is a municipally-owned public utility that provides safe, reliable and affordable utility products and services to around 100,000 electric and 58,000 water customers throughout the greater Lansing area. Our mission is to is to provide a safe, reliable and affordable utility experience through public ownership, climate consciousness and innovative strategies. Join our Talent Community!