This is an AFSCME represented position. Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The University of Minnesota Health Clinics and Surgery Center (CSC) Clinic Check-in Coordinator team ensures that patients, their families and guests have an excellent experience at the CSC! Our Check-In Team serves as the first point of contact for patients and their families at the time of check in. Our team works collaboratively with clinic management and staff to support the business needs of the clinic. The clinic coordinator actively uses and embraces technological enhancements to support their role. They maintain a patient friendly and welcoming disposition when interacting with patients. They use strong customer service skills and promote the organizational philosophy of patient centered care during clinic visits and/or other interactions. Clinic Check-in Coordinator Overview Key responsibilities include but are not limited to: Check-In Responsibilities Greets and welcomes all patients and families as part of the check-in and arrival process for unparalleled experience Provide patient with Care Connect badge, ensures all pre-registration information is complete upon check in, provides information and reassurance related to any anxiety about the visit, and advises the patient to the appropriate waiting area. Maintains awareness of multiple competing situations and prioritizes to assure patient/guest needs are met Monitors Care Connect information and intervenes with patient if the care team is delayed and assists the patient care team as vital Communicates effectively over phone and in person with all members of the care team and patients to ensure patient care process while ensuring patients have access to appropriate technology and assists them to use the devices if needed Has full responsibility for interpreter needs, visit wait coordination and monitoring, co-pay collection, and patient privacy protection during check-in Anticipates patient and guest needs, offers options for increased comfort, answers requests for directions, phone numbers, personal services, transportation, etc. Facilitate with team lead/supervisor to provide service recovery in real time to assure that no guest leaves without a resolution to a problem Ensures a safe, clean, secure environment Ensures patient refreshments are available and assists patients as needed Recognizes emergent situations and has knowledge of how to summon help Minimum Qualifications: Post HS education or training with basic medical terminology and keyboarding skills At least 1 year of customer service experience working with the public Location: 909 Fulton St SE, Minneapolis, MN 55455 Benefits: This is a fully benefit eligible position: Competitive wages, Health Care (including vision and dental), 401K, parking assistance, tuition assistance Shifts Available: Open shift 10:30am-7pm Compensation: 21.27 - 29.67 USD Hourly At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, its our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted. Application Instructions: External Candidates: Click Apply and sign in with your account. If you are a new applicant, select Create Account. Employees: If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site. Contingent Workers: If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs Worklet.
