Testing Assistant

Position Title: Testing Assistant Job Description: POSITION TITLE: Testing Assistant STATUS: Part time DEPARTMENT: Testing Services DIVISION: Student Development CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 REPORTS TO: Manager, Testing Services PLACEMENT: Grade 103 HIRING RANGE: $18.50 - $19.61 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age, and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY To provide a variety of academic, placement, and certification test proctoring, as well as various clerical duties; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and community members. Serves as proctor under the direction of Director and Department Manager; communicates testing needs to the Department Manager. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all appropriate proctor certifications and/ or credentials. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Professionally represent Joliet Junior College and uphold the Colleges core values. 2. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Schedule on campus and remote testing appointments. 3. Administer and proctor a wide range of academic, placement, and certification exams for the college, including in-person and remote testing. Ensure strict adherence to test security protocols by safeguarding all testing materials, software, and environments. Maintain confidentiality of student records and test results. Accurately complete data entry and maintain organized documentation in accordance with Testing Center procedures. Provide proctoring services across multiple Testing Services locations, including District 525 high schools. 4. Provide technical support to department personnel and students with the use of office equipment. 5. Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing. 6. Troubleshoot testing issues for JJC staff, faculty, students, and community members. Work collaboratively with IT to address minor technical concerns. Keep abreast of technical developments relating to the testing operations. 7. Prepare and organize various reports, survey results, records, and files. 8. Organize materials in center to facilitate their use by students. Assist and instruct students in location and use of test center materials and equipment. 9. Provide Testing Services reception assistance when and where necessary. 10. Participate in staff meetings, in-services, college events, and trainings as may be required. 11. Ability to travel to other campuses and centers. 12. Perform related duties as assigned. MINIMUM QUALIFICATIONS 1. High school diploma or equivalent. 2. One (1) year of office support and/or customer service experience. 3. Intermediate computer and Internet skills. Working knowledge of current office practices, machinery, and procedures. 4. Attentiveness to detail, strong organizational skills, initiative, and multitasking ability. 5. Ability to manage sensitive information with professionalism, discretion, and impartiality. 6. Strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population. 7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence. 8. Demonstrated commitment to the colleges core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality. PREFERRED QUALIFICATIONS 1. Associates degree. 2. Two (2) years of clerical and/or receptionist experience in educational environment, preferably working with disabled students in a learning environment. 3. Proficient computer and Internet skills. 4. English and Spanish verbal and written communication proficiency. 5. Demonstrated multicultural competence. PHYSICAL DEMANDS 1. Normal office physical demands. 2. Ability to travel between campus locations and to community events. 3. Ability to remain calm and organized when testing traffic increases. WORKING CONDITIONS 1. Duties are performed indoors in the usual office or school environment. 2. Schedule varies depending on department needs. 3. This is a year-round part-time position. Testing Services hours are as follows: Monday Thursday: 8:00 a.m.-8:00 p.m. Friday: 8:00 a.m.-4:30 p.m. Saturday: 8:00 a.m.-12:00 p.m. (Closed on Fridays and Saturdays during the summer) Hours subject to change during summer, spring break, and during peak enrollment periods. BENEFITS Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604 Full Time/Part Time: Part time Union (If Applicable): TOSSC Scheduled Hours: 28 Founded in 1901 as the nations first public community college, JJCs dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice! ANNUAL CLERY SAFETY REPORT (ASR) NOTICE Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.