Associate Global Service and Support Engineer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. At Molecular Diagnostics, we realize the potential of personalized care as the laboratorys most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics. Associate Global Service and Support Engineer Primary responsibilities include support of internal instrument systems used for design and development of Abbott Molecular Products, design, conduct and lead projects enhancing product usability and serviceability and providing technical support for Abbott Molecular Products. The role requires providing direct and onsite technical support for internal Abbott teamsincluding R&D, QC, IPS, TPS, Complaints Investigations, and Scientific Affairsto obtain successful resolutions for internal system needs. Creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications through to large sections of service manuals and comparable records. Multiple service and support related projects involvement is required, a number of which need to be led, many of which comprise cross functional teams. Responsibilities Responsible for implementing and maintaining the effectiveness of the quality system. Creates technical documentation. Participates in projects involving support and service of assigned products. Performs assignments of a wide degree of difficulty. Provides input to the product teams regarding development of new designs, methods, or processes. Recommends changes to existing programs. Creates, updates, and maintains technical documentation. Performs CR approval and technical sign-off for service and support of assigned projects. Provides problem resolution for technical product support. Develops and/or provides input into Field Service tools for use in the field to service Abbott Molecular instrumentation. Provides technical support for QC instruments used in manufacturing global product, including diagnostics, troubleshooting, calibration, and partnership with manufacturing operations to ensure consistent product quality. Maintains accurate and timely documentation of all system activities and service actions in accordance with Abbotts Quality System, a critical requirement for regulatory compliance, traceability, product lifecycle oversight, and informed internal decisionmaking. Qualifications: Associate's degree or equivalent certification in Science, Engineering, Allied Health or scientific or engineering related field Preferred: BS Degree in Science, Engineering, Allied Health or related field Minimum 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field. The base pay for this position is $61,300.00 $122,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: AMD Molecular LOCATION: United States > Des Plaines : DP01 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter