Manager, Maintenance Field Operations

Date Posted: 2025-11-04 Country: United States of America Location: OT221: GD - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction for our Manhattan territory. On a typical day you will: Ensure field employee safety and quality of service in your territory Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards Ensure effective and efficient allocation of available resources such as manpower and materials Conduct field education training with field workforce Improve efficiencies, managing route schedules and callback rates Understand how to provide technical support to field staff, either self-provided or redirected to other experts Authorize repair orders and tracking completion Lead change toward better efficiency and communication What you will need to be successful: 5+ years of industry experience Proven experience working with a team of technicians Leadership experience is essential Experience in the elevator industry is required Excellent communication and leadership skills Ability to thrive in a highly team-oriented and dynamic environment Strong computer and technology skills, along with business acumen Passion for delivering exceptional customer service Travel within your territory is required; a valid driver's license is necessary for your area Whats In it For Me / Benefits: The chance to work for an industry-leading brand with an historic legacy A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build whats next! The salary range for this role is $120,000 - 160,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.