Job Description: At Lafayette Animal Hospital, we believe every pet deserves compassionate, high-quality care and every client deserves to feel supported by a friendly, knowledgeable team. Were a busy, small-animal practice the heart of Portsmouth, NH, with a dedicated staff that values teamwork, positivity, and a great sense of humor. Position Overview: Were looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets. Compensation: 18.00 - 20.00+/hour based on experience Key Responsibilities: Greet clients and their pets with warmth and professionalism Answer phone calls, schedule appointments, and manage client communications Check clients in and out for appointments and procedures Process payments and maintain accurate records Support the medical team by coordinating client needs and ensuring smooth workflow Maintain a clean, welcoming reception area Qualifications: Previous customer service or veterinary experience preferred (but not required) Excellent communication and multitasking skills Friendly, empathetic, and calm under pressure Comfort with computers and scheduling software A genuine love for animals and commitment to client care What We Offer: Competitive hourly pay Health, dental, and vision insurance options Paid time off and holidays Staff pet care discounts Opportunities for growth within a supportive, team-oriented environment Flexible schedule - 4 day work week with rotating Saturday shifts Requirements: HS Diploma or educational equivalent Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures Rotating Saturday shifts are mandatory At AmeriVet, were committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Heres what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet, we believe thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with clinical autonomy and a culture that trusts your expertise. Plus, youll have a full network of supportfrom local team leaders to a dedicated Support Center thats here to help, not hover and the tools, resources, and real career growth, no matter where you start. Your voice matters here. Your work has purpose and were here to help you grow in a way that feels meaningfulfor you, your team, and the pets and clients in the community around you.
