Job Title: Box Office Manager Department: Finance Reports To: Director of Ticketing Supervises: Part-Time Ticket Sellers FLSA Status: Hourly, Non-Exempt Pay Rate: $30.00-33.00 per hour SUMMARY: ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso ShoWare Center in Kent, WA. This position will oversee ticket sales and all aspects of box office operations. MAJOR RESPONSIBILITIES: Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual. Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner. Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration. Builds and modifies all ticketed events and issues computer access codes to facility management. Coordinates the house scale for all ticket events with Director of Ticketing. Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative. Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. Prepares and presents the final box office statement for settlement of each event. Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Supervises, instructs, and trains ticket sellers as to the proper selling procedures. Assists or sells tickets as needed. Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault. Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. Additional responsibilities as required by Director of Ticketing and/or General Manager. All other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash. Follow oral and written instructions and communicate effectively with others in both oral and written form. Work independently, exercising judgment and initiative. Organize and prioritize work to meet deadlines. Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software. Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment. Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently. Handle/reconcile large sums of money utilizing prescribed cash management controls. Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures. Work effectively under pressure and/or stringent schedule and produce accurate results. Remain flexible and adjust to situations as they occur. Work in a fast-paced environment and handle a heavy workload that can present stressful situations. QUALIFICATIONS: Bachelors degree is preferred or an equivalent combination of education and experience. Must have experience in accounting and customer service. Box Office experience in a similar environment strongly preferred. Supervisory experience preferred. Must be able and available to work flexible day and evening times, including weekends. TO APPLY: Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment). Recruiter-Kate Anderson Accesso ShoWare Center 625 W James St. Kent, WA 98032 Applicants that need reasonable accommodations to complete the application process may contact HR at 253-856-6706. ASM Global/accesso ShoWare and the City of Kent are Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
