Implementation Consultant II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Title Implementation Consultant II Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Our location in Richmond, VA or Kansas City, MO currently has an opportunity for an Implementation Consultant II. In this role, you will provide day-to-day support to key Enterprise National Accounts clients ensuring their successful set-up and support for application, training, order fulfillment and act as Administrator for customer accounts. You will work consultatively with cross-functional teams within Abbott to meet client needs and ensure a positive client experience. WHAT YOULL DO Supports key enterprise clients, ensuring excellent client satisfaction, loyalty and advocacy. A member of the Key Account onboarding process, team ensuring that internal resources are engaged as needed for a flawless execution and utilization of product. Setup and support for Connect app Subject matter expert for Connect app Employee & Administrator security configuration Employee & Administrator population management Train customer on NAVICA and understanding BinaxNOW test technical details Primary day-to-day contact for support Liaison between customer and ordering fulfillment (GBS) Liaison for product complaints handling Conduct Quarterly Business Review updates and overall account health reporting Required Qualifications Bachelors degree or equivalent combination of education and work experience required 2+ years of experience supporting key enterprise strategic accounts Demonstrated ability to provide customer service to large Enterprise accounts. Experience with Corporate Culture along with ability to manage customer relations via phone, email and in-person. Preferred Experience Must be a technology-minded person with a comfort level using internal and Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Skype); using CRMs; and other similar platforms to track projects and document details. Knowledge of Abbott products and software applications a plus Needs to understand data and be able to analyze and articulate data findings to internal and external leadership Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution, while working on all special projects Must have proven skills and experience in extensive interactive client relationships Must have strong organizational, follow up skills and attention for details to successfully manage competing priorities and build credibility with clients Excellent verbal/written communications skills Ability to work independently and exercise judgement Exceptional time management skills and ability to self-motivate Ability to interface with other departments to manage needed deliverables for clients Ability to work in a matrix environment Track record of goal achievement Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $50,000.00 $100,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: TOX ARDx Toxicology LOCATION: United States > Richmond : 9201 Arboretum Parkway ADDITIONAL LOCATIONS: United States > Kansas City : 8140 Ward Parkway WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter