Quality Assurance Data Editor

What Will Your Job Look Like? The QA Data Editor will be titled as a QA Data Analyst is responsible for providing MTA Mobility stakeholders with actionable analysis on data collection and assessment of Service Delivery practices. The QA Data Analyst will conduct audits that ensure compliance with MTA Mobility protocols. This position sits in-office Mon-Fri in Hyattsville, MD 8am-5pm eastern. Location: 4201 Patterson Ave, 2nd Floor Baltimore, MD 21215 What youll do: Conduct data sampling, data analysis, report preparation, and reviewing information from MOCC and Service Delivery Contractors Perform complex quantitative and qualitative data review, precision analysis, and investigation and reporting Review data reconciliation and billing data for all service delivery providers Monitor MTA Mobility performance measures Preparation and distribution of real-time, daily, weekly, monthly, quarterly and annual reports Compile service statistics for federal, state, local and MTA stakeholders Analyze data collected from Mobility Contractors related to service interruptions Collect, categorize, quantify and analyze data collected from Mobility Contractors related to severe weather operations and its impact on delivery of Mobility service Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports Monitor for timely and accurate completion of select data elements Monitor reporting systems for issues with data and report executions Identify, analyze and interpret trends or patterns in complex data sets Acquire and extract primary or secondary data from existing internal or external data sources Perform data entry, either manually or using scanning technology, when needed or required Maintain client systems and databases used to track data and run reports Perform basic statistical analyses for projects and reports Partner with internal stakeholders to interpret data and develop recommendations based on findings Generate routine and ad hoc reports What youll need: Experience, Education & Certifications: High School Diploma or G.E.D. Bachelors degree with an emphasis on quantitative analytics or experience in a related field Minimum of two (2) years experience in quantitative analytics such as: performance measurement, user segmentation, test design, modeling and web analytics Experience with MS SQL Server or other relational database systems A working knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required and a detailed understanding of Trapeze is a plus Skills: Ability to develop and execute relational database queries and stored procedures Understanding of XML and SQL queries to extract data from Oracle databases Knowledge of statistics, at least to the degree necessary in order to communicate easily with Statisticians Ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business Excellent interpersonal and communication skills Ability to work independently and also collaboratively with others to achieve defined goals Outstanding analytical and organizational skills; attention to detail Identify recurring problems with work processes, policies or procedures and contributes ideas on ways to resolve problems to better service the customer and improve productivity Learn and retain knowledge of new system functionality, developments, methods and techniques including internal work processes, policies and procedures to ensure we provide consistent and quality customer service Ensure data integrity Ability to multi-task, prioritize work and collaborate effectively under pressure Excellent time management skills Flexibility to work a variety of work schedule/hours Ability to maintain high level of confidentiality Intermediate level of proficiency or above in Microsoft Word, Excel and Access Even better if you have... Programming skills preferred Masters degree preferred Minimum Salary: $25/hr Maximum Salary: $25/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMs People & Culture. #MTMTransit About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Healths five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, youre not just part of a teamyoure at the heart of a movement to remove community barriers nationwide. Were all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, were recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. Well keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staffs hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you dont just succeedyou redefine whats possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement