Concierge

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our people helping people philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While were proud of our history, were even more excited about our future. With business and technology transformation on the horizon, theres never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOULL MAKE: As a Concierge at BECU, youll be the first friendly face members see, setting the tone for their experience. Youll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door. Compensation Transparency: We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Concierge: $22.75 $23.00 per hour Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint. Travel Expectations: Training will take place at our Tukwila Financial Center as well as our Northgate Neighborhood Financial Center Reliable transportation and commitment/ability to travel to Tukwila and Northgate is required Schedule Expectations: The schedule for this full-time Concierge position varies week to week. Core training hours will fall between Monday and Friday, anytime between 8:30 AM and 6:30 PM. After training is complete, participation in a rotating Saturday schedule will also be required, with rotational Saturday shifts running from 8:30 AM to 1:30 PM. WHAT YOULL DO: Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment. Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs. Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service. Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space. Empower Members with Tools: Demonstrate and educate members on BECUs suite of remote services and access tools, enhancing their financial independence. This isnt just about ticking off tasks on a list. It's about making a significant, positive change in BECUs journey, where your contributions are valued, and your growth is continually fostered. QUALIFICATIONS: Minimum Qualifications: High school diploma or associated certification (GED). Minimum two years of customer service experience in a retail environment. Desired Qualifications: Minimum one year of sales experience in a financial retail environment. Proficient PC skills and the ability to learn new software. Strong verbal and written communication skills for effective interactions. Ability to work a shifting/flexible schedule, including evenings, nights, or weekends. Capacity to sit or stand for periods of up to one hour or more. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions dont just fill a role, but fuel the growth and success of BECU? This is more than a job its a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and lets achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Job Alerts: If you would like to be kept informed of new potential opportunities, click here. You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.