Dealership: L0183 BMW of Monterey BMW of Monterey Experienced Service Advisor Monterey BMW is seeking an experienced, customer-focused Service Advisor to join our high-performing service team. If you thrive in a fast-paced automotive environment, enjoy building lasting client relationships, and are passionate about delivering premium customer experiences, wed love to meet you. What Youll Do Greet customers promptly and professionally Listen carefully to customer concerns and accurately document vehicle needs Recommend maintenance and repair services based on manufacturer guidelines Communicate repair timelines, estimates, and updates clearly Coordinate with technicians to ensure efficient workflow Deliver exceptional customer service from check-in through vehicle delivery Maintain accurate records and follow dealership processes Help drive customer retention and CSI performance What Were Looking For Previous experience as an Automotive Service Advisor required BMW or luxury brand experience preferred Strong communication and customer service skills Ability to multitask in a busy service environment Proficiency with dealership management systems and repair order processes Professional appearance and positive attitude Valid drivers license with clean driving record We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off individual sales, individual gross profit, and bonuses based on individual manufacturer approvability, customer pay per labor per RO, and flat rate hours. The annual estimated earnings range is $64,500.00- - $161,800.00. Actual pay offered may vary depending on experience, skills, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
