Customer Service Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Customer Service Representative Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. The Opportunity Our Diagnostics business currently has an opportunity for a Customer Service Representative in our Lake Forest, IL office. This person will be responsible to support customers in our Diagnostics, Point of Care and Diabetes Care businesses. Abbott is looking for a high caliber individual looking to make a difference in the way we do business with our internal and external Customers. In this role, potential candidates will be able to work with highly motivated Staff members to make process improvements, have the ability and flexibility to think on their feet to provide Customers with the best possible solutions for their issues or concerns, all while gaining the knowledge and understanding of how and why the different Divisions of Abbott work together. What Youll Work On Respond to customer inquiries via telephone, email, or chats to provide problem resolution in accordance with the Organization's service standards. This is a great opportunity to learn the business as well as grow and develop in a very customer focused, dynamic environment. Provide and maintain detailed and current knowledge of the company's products and services, to ensure complete Customer satisfaction. Required Qualifications BS/BA degree and a minimum of one (1) year customer service experience in a Call/Contact Center environment OR a minimum of three (3) years customer service experience in a Call/Contact Center environment. Ability to demonstrate consistent performance in a high volume/high quality/high accountability contact center will be given favorable consideration. Ten-key typing skills or equivalent speed is required. Basic level WORD experience required. Must be familiar with search engines and be able to search and navigate using the internet. Excellent e-mail, telephone, written and verbal communications skills necessary. Ability to handle difficult customers and to facilitate service recovery. Sitting is required for 90% of the workday. Heavy and speedy keyboarding is required. Preferred Qualifications 4-year education BS/BA degree Strong analytical, verbal, and written communication skills to analyze customer service needs for communication to Service and Technical departments, while understanding and maintain adherence to the Abbott Quality System policies and procedures. Requires ability to navigate a computerized ordering system or other relevant applications. Microsoft software suite and keyboarding skills. SAP/ERP system software experience is a plus. Call Center Phone System Cloud-based Technology. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $19.85 $39.65/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: CRLB Core Lab LOCATION: United States > Lake Forest : CP01 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter