Mortgage Document Review Specialist (Loss Mitigation Operations) - Hybrid

Overview: The Mortgage Document Review Specialist plays a central role in the endtoend loss mitigation documentation process. This team ensures that every borrowers workout package is drafted, executed, verified, and recorded with complete accuracy. This is a great opportunity for detailoriented professionals with experience in office operations, document handling, call center/customer support, or branch banking who want to build a career in mortgage servicing and compliance. What Youll Do: Receive executed loss mitigation documents back from borrowers. Validate that signatures, dates, notary acknowledgments, and statespecific requirements are complete and correct. Scan, code, and upload documents to the system of record, then prepare and route full packages to Quality Control. Key Responsibilities: Understand investor waterfalls and documentation standards for loss mitigation. Receive, review, track, and validate borrower documentation (bank statements, paystubs, hardship letters, benefit statements, etc.). Request missing or additional documents as needed. Work closely with the Single Point of Contact (SPOC) team for followups. Maintain compliance with internal controls, regulatory requirements, and audit expectations. Perform additional duties as needed. What a Day in This Role Looks Like: Reviewing physical and digital loan packages Working in multiple internal and vendor systems Checking documents for completeness, accuracy, and compliance Communicating with internal partners (processors, QC, SPOCs) Identifying missing pieces and preventing downstream issues Ensuring documents are correctly drafted, executed, routed, and recorded This role is highly detailoriented, processdriven, and ideal for individuals who enjoy structured workflows. Education and Experience Required: A combined 2 years of higher education and/or work experience Education and Experience Preferred: Office operations or document processing Call center, customer service, or branch banking Handling physical documents and navigating multiple computer systems Strong multitasking and organizational skills Excellent attention to detail and critical thinking Proficiency with word processing and spreadsheet applications Knowledge of M&T systems (helpful but not required) Work Model & Location: This is a hybrid role requiring four days in-office per week. Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068. Work Schedule & Availability Requirements: This role offers flexible start times. Candidates may choose one of three Monday-Friday schedules: 7:00am - 3:30pm 7:30am - 4:00pm 8:00am - 4:30pm Why This Role Matters: As a Mortgage Document Review Specialist, your work ensures that every borrowers loss mitigation workout is executed correctly and meets investor and regulatory standards. You are a key safeguard in protecting both the customer and the bank, and you help make home retention possible. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice