Provide remote technical support to customers on-site. Assist with Escalations from lower-tier engineers and help identify and acquire necessary resources for various tasks. Conduct 1on1 reviews and performance status meetings with employees. Responsibilities include: Developing and analyzing tools useful in identifying areas of improvement for the support desk, occasional travel to customer sites to assist in improving customer relations, reviewing and monitoring incoming calls/cases/customer emails to ensure SLAs are met, respond to or address customer complaints, attend customer Cadence calls or create customer reports, and prepare or conduct trainings and various topics along with onboarding new employees. We offer: What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $65,000 - 140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: What We Are Looking For: Requires a bachelors degree in computer science, software engineering, or a closely related field and 2 years experience as a Software Engineer or closely related occupation in the material handling industry. Experience with MVC, C#, HTML, JavaScript, Java, C++, cURL, Python, DevOps, Microsoft SQL Server, Oracle, Git, Nessus, and Synopsys preferred. Up to 5% travel to various unanticipated locations in the U.S. Dematic Corp. What you Will Do in This Role: Provide remote technical support to customers on-site. Assist with Escalations from lower tier engineers as well as help identify and acquire necessary resources for various tasks. Conduct 1on1, reviews, and performance status meetings with employees. Develop and analyze tools useful in identifying areas of improvement for the support desk. Travel to customer sites in order to assist in improving customer relations. Review and monitor incoming calls/cases/customer emails to ensure SLAs are met. Respond to or address customer complaints. Prepare and conduct trainings and various topics along with onboarding new employees. Customer Cadence calls/reports. KION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI). DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland. The KION Group is among the worlds leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Groups solutions improve the flow of material and information within factories, warehouses, and distribution centers. Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry. Our culture is driven by our shared KION Group values integrity, collaboration, courage and excellence.
