As the Quality Engineer in our Memphis warehouse, you will be a key driver of quality excellence, ensuring our operations and parts consistently meet internal standards and exceed customer expectations. Collaborating closely with the Plant Manager, Operations, and Procurement teams, you'll foster a quality-focused culture, proactively identify and resolve quality issues, and implement data-driven improvements to reduce defects, boost process efficiency, and maximize customer satisfaction. This role offers the opportunity to directly impact our operational performance and nurture positive relationships with both customers and suppliers to prevent recurring quality challenges. What we offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $82,872 - $115,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: What You Will do in This Role: Establish and maintain a quality culture approach across the warehouse and local team. Support the operations team in the implementation and management of quality inspection processes for incoming materials, in-process activities, and outgoing shipments. Support the management of the Quarantine Area, reviewing and analyzing non-conforming material to resolve issues. Support the review and analysis of customer returns to lower customer claims. Conduct root cause analysis and corrective/preventative actions (CAPA) to address quality non-conformances. Drive improvement and lean initiatives as it relates to Quality activities in the facility, and with a supplier as needed. Maintain and improve quality documentation, including standard operating procedures, work instructions, and training material. Partner with MFG / Supplier Quality, CS Quality, Procurement, R&D, and Suppliers on investigations to better understand quality issues and prevent them from recurring through containment, corrective, and preventive actions. Collect and analyze quality data to identify warehouse trends, and drive process improvements in collaboration with Customer Service Quality team for systemic issues. What Were Looking For: Five years of proven track record in Quality, preferably in an automation, logistics, manufacturing, or material handling environment. Experience and strong skills in quality improvement techniques (i.e., CAPA, Root Cause Analysis (RCA), A3, 8D), and Continuous Improvement (CI) methodologies. Experience applying Quality tools such as DFMEA, PFMEA, Control Plans, GR&R, Capability Studies, and Inspection Plan. Experience reading engineering drawings and shown understanding of GD&T. Experience with SAP (Quality Management) preferred. Solid understanding of ISO standards (9001, 14001, 45001). Lean Six Sigma Green Belt or Black Belt certification preferred. Ability to operate independently and make decisions autonomously within a matrixed organization. Ability to travel, if needed (up to 15%). #LI-JR1 If you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION´s success is based on our more than 42,000 committed international employees. With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution. We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.
