Customer Service Representative

Cascade Disposal, A Waste Connections company is looking for a High Energy Customer Service Representative to join the team in Bend, Oregon. . Schedule is Monday-Friday, 7:30am-4:30pm. . Competitive Compensation: Starting Pay is $20.00-$22.00 per hour. DOE Paid Holidays & PTO Bonus Opportunities We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, flexible spending account, supplemental voluntary plans, wellness programs, and online discounts. 401K retirement with company match. Company Paid Life Insurance Growth opportunities- We pride ourselves on promoting from within . Work Environment: In-Office, (No remote/Hybrid ) . DUTIES AND RESPONSIBILITIES: Answers high volume incoming calls from customers. Responds to voicemail & email inquiries from customers. Provides information to the public regarding company services and rates. Receives cash and electronic payments from customers. Work in conjunction with other departments to resolve customer disputes. Communicate with customers and complete orders such as starting, stopping, or changing service. Accurately record & document communications with customers. Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers; Determine charges for service requested, take payments. Effectively navigate company specific computer operational systems. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Work in a fast-paced environment while maintaining high levels of detail. Various office tasks in other areas as needed. You should be able to start tasks on your own, work well by yourself and with others. . WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is in a call center. Areas are clean, ventilated, and well lighted. CSR call areas can be noisy and work may be repetitious and challenging, with little time in between calls. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are very common. . MINIMUM JOB REQUIREMENTS: 2 years of Customer Service experience in a high call volume atmosphere. Arithmetic skill needed to calculate rate adjustments for discounted or partial service. Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information. Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. At least 50-60 WPM Typing Speed. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. . ***To be considered for any of our current openings you must complete an application at www.wasteconnections.com . . Application information and additional instructions can be found once you select your position of interest. . Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. Youll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LETS REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and youll quickly discover that great opportunities are all around you. At Waste Connections, youll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and youll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.