Member Advocate (Customer Service) – Murray, UT

Job Description: Select Healths Member Advocate role has the critical accountability to provide superior service directly to Select Health members, customers, and providers and to deliver on Select Healths strategy and mission. The Member Advocate position assists Select Health members in living their healthiest lives possible by educating them about the best usage of health insurance plans with participating providers. Start your career with one of Utahs Best Companies to Work For! Select Health has been recognized 18 times as a Best Company to Work For, and were looking for passionate individuals to join our award-winning team. Why Youll Love This Role Make a Difference: Help members find the right medical, dental, and mental health providers and guide them through their care journey. Be the Expert: Become a trusted resource for healthcare navigation and insurance solutions. Connect & Care: Deliver exceptional experiences with every interaction. What We Offer Competitive Pay: Starting at $21.12/hour plus monthly performance bonuses (up to $440) Outstanding Benefits: Paid time off, medical/dental/vision insurance, 401(k) match, tuition reimbursement, wellness programs Flexwork Options: After training, certification, and meeting performance standards (approx. 6-9 months), choose in-office, hybrid, or work-from-home (approval required) Culture & Perks: Casual dress code, employee appreciation events, annual 5K, on-site café, gym, and more! Your Role Provide superior customer service via phone Assist members in finding providers and resolving inquiries Collaborate with internal teams to ensure timely resolutions Maintain confidentiality and uphold Select Healths service commitments Training & Schedule Start Date: September 14th, 2026 Training Schedule: MondayFriday, 8:00 a.m.4:30 p.m. (In-Office in Murray, UT) Post-Training Schedule: MondayFriday, 7:00 a.m.9:00 p.m.; Saturday, 9:00 a.m.3:00 p.m. No time off during the first 60 days due to training requirements. What Were Looking For Strong communication and problem-solving skills Active listening and time management Ability to multitask and work under pressure Computer literacy (Microsoft Office, typing proficiency) Preferred: Call center experience and bilingual (English/Spanish) Ready to make an impact? Apply today and start your journey with Select Health! Watch this short video to learn more about the role: https://youtu.be/K4UH0jp1WCM?si=5-1omkKILsAjQgu- Physical Requirements Interact with others requiring the employee to communicate information. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment Location: SelectHealth - Murray Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $21.12 - $21.12 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Healths PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!