Dealership: L0766 Mercedes-Benz of Paramus Mercedes-Benz of Paramus NOW HIRING TOP-PERFORMING MERCEDES-BENZ SERVICE ADVISORS! Pay: Uncapped, performance-driven annual earning potential of $60,000 to $155,000+ Schedule: Full-time Department Hours: Monday to Friday, 7am-6pm; Saturday 8am-3pm If you are a top producer with a proven track record of prioritizing customer experience and loyalty, delivering a strong sales performance, and possess disciplined process execution, APPLY TODAY! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, we offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you wont find anywhere else. Who We're Looking For: 2-3+ years of previous Service Advisor experience, Mercedes-Benz experience preferred Well-versed in using CDK and XTIME (strongly preferred) Top-producer status in service department sales and gross Consistently high CSI and customer retention scores Strong courteous and professional communication skills Process driven, detail-oriented with strong accountability and a sense of urgency Solid automotive service knowledge (technician background is a plus) Acceptable driving record and a valid driver's license in your state of residence Why Join Our Team? One of the strongest Mercedes-Benz service operations in the region Backed by Lithia & Driveway with 300+ dealerships nationwide A high-performance culture that rewards execution and accountability Real opportunity to earn at the top of the pay scale Strong leadership, modern facility, and a professional, results-driven environment Career growth across 30+ brands in 25 states What You'll Do: Serve as the communicator and liaison between the customer and technician Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations Deliver a premium luxury customer experience every day Present inspection results with confidence to close work, build value, and maximize customer pay Drive strong customer pay labor per RO and gross performance Control timelines, approvals, and expectations Maintain exceptional CSI, retention, and revenue metrics Execute warranty and service processes with zero excuses We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The estimated annual earnings for this position ranges from $56,630 to $154,512. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about LITHIAs comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/ If you are tired of average pay, weak leadership, or working in an environment that doesnt reward excellence this is your upgrade. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
