Patient Services Coordinator III

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the general supervision of the Administrative Manager, the Patient Services Coordinator III provides administrative support to multiple providers in the Department of Radiation Oncology. The primary role of the incumbent is to coordinate patient care from the point of registration and verifying insurance to collecting records and scheduling all appointments. Works closely with all physicians, residents, nurses, and other clinical staff to ensure the efficient and effective day-to-day functioning of workflows within a dynamic, fast-paced clinic. Requires excellent communication and customer service skills to interact with patients in a professional and friendly manner as well as discretion and sound judgment to organize priorities, complete tasks, and handle confidential information. Must be a high performer capable of consistent quality work with well-developed organizational and communication skills and possess strong computer skills. Works independently, receiving minimal supervision and guidance. Principle Duties and Responsibilities: - Acts as liaison between the patient and the practice; triages all patient calls to NP, Resident or MD as appropriate - Handles high volume of patient calls and resolves all issues using sound judgment - Assures complete and documented financial information for each patient prior to scheduling - Schedules patient appointments using multiple systems or resources - Ensures accuracy of advanced complex scheduling of patient appointments - Generates letters, emails, and Patient Gateway messages to communicate appointment details - Places orders and schedules imaging studies in EPIC, obtaining authorization as required - Obtains copies of imaging done at outside facilities and uploads scans to Epic - Obtains medical records from outside facilities for new patients - Completes external referrals upon request - Provides coverage to other administrative assistants when necessary - Assists in training and orienting new staff to scheduling processes and procedures in accordance with best practice and department policies - Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented - Responds to and resolves all patient issues and complaints - Works closely with the clinical staff to determine needs and solve problems. - Attends monthly staff meeting - Performs all other duties or special projects that are unit specific and are appropriate to this level of position. Qualifications Qualifications: - Minimum of 3-5 years of directly related experience required such as employment in a health care setting, preferably a physicians office. - Must be proficient in Microsoft Office applications, (Word, PowerPoint, Excel) - High School Diploma or GED required; college education preferred. Skills/Abilities/Competencies Required: - Knowledge of medical terminology - Excellent customer service skills - Demonstrated ability to work independently, with limited supervision, to resolve issues and prioritize work - Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to managed care - Is organized, attentive to detail and able to achieve outcomes with the team - Team player with excellent interpersonal and communication skills. - Ability to work well under pressure in fast-paced, high throughput environment - Demonstrates an understanding of Disaster protocols to include fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines - Must possess strong problem-solving skills and ability to exercise discretion and work independently - Demonstrated ability to multitask and set priorities - Time management and organizational skills are essential Working Conditions: Work is performed in a shared office setting with option for hybrid schedule after 90 days. Requires physical ability to do computer work, lift records (approximately 5-10lbs) and walk distances between functional areas of responsibility. Additional Job Details (if applicable) Remote Type Hybrid Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the worlds most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, were more than a systemwere leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.