Manager, Practice Success

Are you looking to work for a company that has been recognized for over a decade as a Top Place to Work? Apply today to become a part of a company that continues to commit to putting our employees first. Job Description: The Manager, Practice Success (Manager) leads a team of Practice Success Consultants dedicated to Colorado Community Health Alliance (CCHA) contracted primary care medical providers (PCMPs). Reporting to the Vice President, Government Programs, the Manager will oversee and provide subject matter expertise to support practice transformation efforts within the CCHA PCMP network providers. The Manager will lead day-to-day operations of the team as well as support strategy development to ensure the delivery of comprehensive, cost-effective, quality care that improves the Health First Colorado (Colorados Medicaid Program) Member and Provider experience. The Manager will serve as a subject matter expert on State Medicaid value-based programs, including quality measures and data reporting, and participate regularly in State Medicaid Agency meetings. Demonstrated experience working with primary care practice leaders to drive change is required. Strong presentation, written and leadership skills are also required. Position may include evening hours. Essential Functions: Serves as single point of contact for assigned practices on all aspects of the CCHA participation agreement, payments, quality improvement activities, attribution and CCHA and Department reports. Works with team to develop approaches to facilitate quality improvement and practice transformation activities; role will serve as a change agent by utilizing outcome and quality data at provider practices. Guides team on how best to use data, results and reports to drive action in a manner that is easy to understand and facilitates process improvement at all levels. Researches and writes copy for provider publications, training and other resources on topics such as appeals, EPSDT, Medicaid eligibility, Medicaid covered benefits, claims procedures and waivers. Coordinates practice outreach and education with Network Manager and Communications Specialist. Supports Network Manager on the execution of provider roster and demographic changes, practice moves and closure notifications, and opening and closing panels. Maintains clear, accurate, and up-to-date records of clinic activities, workflows, and challenges to ensure transparency and accountability. Manages CCHAs implementation, tracking and auditing of the States PCMP Practice Assessment tool; ensures alignment with other data collection mechanisms such as application. Develops educational resources and models to support Consultants coaching practices on how to move up along the CO Division of Insurance Aligned Core Competencies for Primary Care Alternative Payment Models. Educates and ensures team member understanding of providing individualized support on strategies to ensure PCMP financial sustainability, including practice transition to prospective payments, quality-based payments, PMPMs, shared savings, and other nontraditional revenue streams. Works with data and clinical teams to develop and iterate a CCHA developed Provider Performance Statements to include how to track and reconcile payments, understand the financial implications, and develop a plan for improvement. Supports practice adoption, technical assistance and training for screening tools, clinical guidelines, evidence-based disease prevention and management resources, practice improvement activities, templates, state-supported HIT systems and data. Develops, promotes and facilitates topic-specific PCMP Learning Collaboratives with contracted practices; works with Communications and Events Specialist to coordinate virtual and/or in-person Collaboratives. Responds to inbox, web form, phone and voicemail while meeting required inbound and outbound call and email response times. Adheres to the companys Compliance Program and to federal and state laws and regulations Other duties as assigned This position is a full-time Hybrid role. Our business hours are Monday Friday, 8am-5pm Travel: Up to 30 % including in office expectations at least twice a month. Knowledge, Skills and Abilities: Knowledge of provider office workflow processes, healthcare delivery systems and healthcare trends Healthcare experience and knowledge of healthcare terminology, specifically related to Medicaid and value-based care. Strong facilitation skills for small and large group engagements. Excellent communication and interpersonal skills (verbal and written) necessary to effectively interact with all levels of the organization and external entities. Able to juggle multiple projects that greatly differ in subject matter while exceling in time management and organization. Comfort using project management tools for managing performance and tasks. Remain flexible in work schedule to provide the most effective and efficient support for the organization and practices. Proficient in Microsoft Office Suite. Position may require working outside of normal business hours at times. Qualifications: Bachelors degree in healthcare related field or equivalent experience in health care AND quality improvement Masters in Public Health, Health Administration, Information Technology or related field preferred 3 - 5 years quality improvement experience with an established track record of leading successful process improvement initiatives, including implementing behavioral and system changes in a healthcare setting 1-3 years of supervisory experience including work prioritization, mentoring, and conflict resolution A valid unrestricted drivers license Great project management and organizational skills; must be able to coordinate multiple initiatives simultaneously Experience facilitating quality improvement activities and primary care workflow development to produce efficiencies. Highly knowledgeable and experienced with the Microsoft Office Suite including but not limited to Word, Excel and PowerPoint. Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures. Salary Range: $63,502.40 - $117,936.00 Alpine is growing, and we welcome new talent to our highly collaborative and diverse team. We are passionate about building a leading national organization that enables physicians to focus on the joy of practicing medicine, and supports the ongoing transition to value-based care for senior populations. Alpine brings this same level of passion to employee engagement, career development and progression. If this aligns with your career goals, then look no further. Grow with us!