Senior Service Specialist

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource energy that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for todays world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions large and small that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Under the direction of the Regional Manager, the Senior Service Specialist is responsible for delivering technical support, field service expertise, and dealer development for the Engine Division. This position serves as the primary technical resource for authorized dealers, providing phone-based troubleshooting, on-site diagnostics, and hands-on product training. The Senior Service Specialist ensures that dealers receive prompt, accurate, and professional support to maintain high customer satisfaction. The ideal candidate must be located in either Florida, Georgia or Alabama. Specific Responsibilities: Phone-Based Technical Assistance Serve as a senior-level technical support contact, assisting dealers via phone, email, or digital platforms. Diagnose complex mechanical, electrical, and fuel-system issues and guide dealers through troubleshooting steps. Provide warranty guidance, parts identification, repair procedures, and service manual interpretation. Maintain detailed ticket notes and ensure follow-up until issues are resolved. Dealer Support & Field Service Visit authorized small-engine dealers to provide on-site technical support, diagnostics, and repair guidance. Conduct dealer assessments to identify service capabilities, gaps, and improvement opportunities. Deliver hands-on technical training, product updates, and best practices during field visits. Support new dealer onboarding (through distributor) and ensure compliance with service policies and warranty procedures. Document field findings and escalate emerging product issues to engineering or quality teams. Quality Feedback & Product Improvement Report recurring field issues, failure trends, and dealer feedback to engineering, quality assurance, or product management. Participate in root-cause analysis efforts and support product improvement initiatives. Provide input on new model launches, service readiness, and parts support. Relationships and Contacts Reports to the Manager Field Service & Parts (USA/Canada) Frequent contact with Engineering, Marketing and Quality departments for the purpose of maintaining quality and solving of service problems. Frequent contact with technical publications and parts order staff within the Service Department, to assist them when required. Daily contact with distributors and dealers by phone, in person and email. Frequent contact with OEM accounts and OEM distributors. Occasional contact with vendors through Engineering and Purchasing Departments for technical and field service information. Requirements: 3-5 years of experience in troubleshooting and repair of Gasoline Turf and Utility Engines and Diesel Engines and Common Rail Engines. An associate degree is preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience. Strong customer service skills are required Group training experience or sales experience is desired. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable for these locations. The Salary range for this position is $63,100.00-$79,500.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our PurposeCreating an energy resilient world for a better futureand Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity Seek, learn, share Trust Go farther together Pace Focus to go faster Excellence Find the win every day Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.