Customer Service Representative

Pacific Disposal, a Waste Connections company, is looking for a Customer Service Representative to join our team in Lacey, WA! What makes this role unique?! This isnt your typical call center job. In the waste and environmental services industry, youll play a direct role in keeping communities clean, safe, and running smoothly. Every call you take supports essential services that people rely on every dayfrom residential pickup to commercial operations. Youll gain insight into a critical infrastructure industry while building valuable customer service and problem-solving skills in a fast-paced, team-oriented environment. Schedule: MondayFriday, 8:00 AM 4:30 PM Pay: $22$23/hour (DOE) + regular wage increases Bonus Opportunity: Earn additional incentive pay up to $500/month (up to $6,000/year total) based on performance! Waste Connections offers stable, long-term career opportunities for motivated individuals who want to grow with a dynamic and expanding organization. Our decentralized structure empowers employees to take initiative, think creatively, and make a real impact on their team and community. DUTIES AND RESPONSIBILITIES: Collaborate cross-functionally to resolve customer concerns efficiently while learning our proprietary systems Handle inbound calls and in-person inquiries regarding service setup, changes, billing questions, and account support Accurately enter and maintain customer information, service orders, and documentation Prepare service-related paperwork, including contracts, deposits, changes, and cancellations Use Microsoft Office and internal systems to manage customer accounts effectively Deliver exceptional customer service that builds trust and long-term relationships Communicate clearly and professionally to resolve issues and identify customer needs Thrive in a high-volume call center environment, while identifying opportunities to educate customers and recommend additional services Provide reception/front desk coverage as needed WORKING CONDITIONS AND PHYSICAL DEMANDS: Office-based role in a clean, well-lit, and team-focused environment Individual workstation with computer, phone, and headset Fast-paced setting with back-to-back calls and performance expectations Calls may be monitored for quality assurance and training purposes Prolonged sitting, typing, and screen time throughout the day MINIMUM JOB REQUIREMENTS: High school diploma or equivalent preferred. Minimum of 2 years experience in a customer service role. Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required. Excellent organizational, written, and verbal communication skills. Strong problem-solving and analytical abilities, including data collection, reporting, and solution development. To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com. Once you select your position of interest, you will find application information and additional instructions. We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future." A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. Youll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LETS REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and youll quickly discover that great opportunities are all around you. At Waste Connections, youll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and youll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.