Access Services Supervisor

Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $59,066.00 - $88,599.00 The Access Service Supervisor is responsible for oversight of daily operations of respective unit, including scheduling for appropriate coverage, break and meal breaks. Approval of personal leave or combined leave time and tracking of FMLA, sign-off of KRONOs weekly. Monitoring of lateness and unscheduled absences and escalating of performance issues to manager. Understanding of an accurate and expeditious registration; facilitation of patient throughput and point of service collection is critical including the regulatory requirements driving expectation. Essential Duties and Responsibilities Oversight of daily operation in the respective Unit(s) assuring coverage to support efficient patient throughput; and assurance of key performance indicators as indicated by access Leadership includes registration time, copayment collection, accuracy of registration and timely resolution of Epic Pre-Post Registration Workques. Must be able to multi-task in a high stress environment with mission critical expectations Responsible to support manager in for all human resource management including interview, hire, counseling, coaching for improvement and termination, as expected and warranted Assists in yearly or as needed performance reviews with goal of development and succession planning Ensures appropriate coverage of patient facing areas including scheduling assigning self if situation warrants Ensure compliance with Federal, State and Payer regulations/guidelines. Assess request for time off while ensuring appropriate coverage Support a positive environment, free of intolerance, harassment and behaviors not supporting an inclusive environment Ensure audit of workflows in real time - assuring standardization and accuracy of registration update Training Manual as needed Ensure patients requiring inpatient or observation stay have regulatory forms completed, prior to transfer to inpatient or observation unit Ensure timely completion of annual evaluations Ensure a safe environment for staff and patients; escalating issues to Security as warranted. Qualifications Associate's Degree - required Bachelor's Degree - preferred 3 5 years Hospital Billing and Registration experience; 5 -7 years experience absent an associate degree - required Strong knowledge of Billing and Registration regulatory requirements - required Supervisory experience; Demonstrated Leadership success Understanding of revenue cycle best practice principles Inpatient and Outpatient services Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity Ability to analyze; trend and track revenue cycle issues impeding ability to bill a clean claim; receive no denial Excellent proficiency in spreadsheet/EXCEL Strong customer focus with eye on the optimal patient experience. Knowledge Information Technology integration concepts; identification of system issues Policy and Procedure development; Training Resource development of the adult learner Ability to think on feet for solution to operational issues impacting patient flow Organized, methodical and strong time management skill Demonstrated success of managing a high-functioning team; and maintaining a strong positive culture Understanding of Federal, State, EMTALA, Joint Commission, Medicare and Medicaid regulations Excellent verbal and written skills with strong presentation skill CHAM - Certified Healthcare Access Manager within 1-1/2 Yrs - required Learning partner and Leadership modules - preferred Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New Yorks Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the states historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the regions largest hospital, only Level 1 adult and pediatric trauma centers, and only childrens hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.