VCA Lakeside Animal Hospital is seeking an experienced and enthusiastic Client Service Representative to join our team! Location: 4871 Summit Ridge Drive Reno NV 89523 (Easy access off Interstate 80 and N. McCarran) Compensation: $18-$21 / hr. Schedule: This position is full-time (minimum of 30 hours). The schedule may be a rotating four 10-hour or three 10-hour shifts with a half-day on Saturdays, based on hospital needs. At VCA Animal Hospitals, we take our mission to help animals seriously. Check out our hospitals reviews as we exceed our clients expectations with stellar veterinary care. VCA Lakeside Animal Hospital is looking for a personable and highly professional individual who can greet our owners and companion animals with a welcome and by name. Why We Need You! As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions that include greeting visitors, answering telephones, texting clients for follow-ups/medication reminders and guiding clients and their pets to exam rooms. Scheduling and confirming appointments Presenting and explaining fees, including processing payments Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care Managing/acquiring medical records, charts, reports and correspondence. Must be able to lift 40lbs and help technical staff as needed to restrain and to lift animals for direct care. Hospital maintenance (including removal of animal waste) and ensuring that facility is always neat and cleanboth inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental/vision with generous personal pet care discounts and more! Thank you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians including 500 who are board-certified specialists nearly 4,000 credentialed technicians and over 10,000 veterinary assistants all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
