Patient Services Specialist 2

Job Description As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. The School of Dentistry has an outstanding opportunity for a Patient Services Specialist 2 to join their team. The Department of Pediatric Dentistry at the School of Dentistry is one of the premier clinical training programs for Pediatrics in the country. Our faculty, staff, and students have a teamwork approach to clinical care to ensure the patient has the best possible treatment experience. We are particularly interested in applicants with a diverse background and range of experiences. Summary of Position: Under general supervision of the UW Center for Pediatric Dentistry Director and PSS Supervisor, the Patient Services Specialist 2 performs clerical and technical duties to facilitate excellent customer service and delivery of patient care. The PSS2 will perform the work of registration by obtaining and verifying demographic and financial information through pre-registration process, complete patient registration by obtaining consent for dental care and financial agreement, process patient paperwork and coordinating care with other provide support services such as: scheduling patient appointments, obtaining and verifying demographic and financial information through pre-registration process, completing patient registration by obtaining consent for dental care and financial agreement, processing patient paperwork and coordinating care with other clinics, and triaging patient telephone calls to clinical staff/providers and providing information about services. This position will have significant direct contact with faculty, residents, and patients above and beyond other clinic desks. This clinic operates with a more private practice centric model which puts higher demands on the front desk. DUTIES & RESPONSIBILITIES Greet all visitors to the clinic in a timely, cordial, and professional manner. Acknowledge each visitor immediately upon his or her entry to the clinic. Process clinic patients according to established protocol. Register new patients. Verify, collect and update demographic and financial information by appropriate means, and determine eligibility for care. Verify eligibility and benefits for third party payors for planned and/or emergency services, and verify insurance coverage. Prepare/record changes, enter and update information into AxiUm including patient information, payments and appointments. Make initial and follow-up patient appointments in AxiUm. Create and edit provider schedules in AxiUm. Maintain current roster of patients assigned to each resident. Upon check in, collect and record payments. Accountable for collection of payments from patients upon completion of their clinic visit. Process daily cash, credit card, and check collections per cash handling policy. Assist with processing of referrals from other School of Dentistry clinics as well as outside referrals. Provide general information to patients regarding billing issues; prepare a variety of patient care related forms to include pre-authorization documents, obtain necessary signatures for consents, follow-up as necessary, and review financial forms with patients. All functions will be done in an accurate, timely and customer service friendly manner. Answer phones; take messages/page faculty and students appropriately. Assist with the preparation of clinical/administrative records/reports. Communicate policies to patients/visitors and the public in a professional manner. Maintain the reception and waiting room areas. Assist in orienting and training new staff. Perform related duties as required. MINIMUM REQUIREMENTS High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Compensation, Benefits and Position Details Pay Range Minimum: $43,236.00 annual Pay Range Maximum: $59,976.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as custodian, nursing or manager) to explore available opportunities. To find temporary opportunities, enter temporary in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the University of Washington. 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