Roadside Assistance Intake Agent Part-time

Part-time: Friday, Saturday, Sunday, and Monday availability required. Our business hours are 7:00 AM 10:00 PM, and most new hires are scheduled for evening shifts, since thats typically where we need the most coverage. The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential. What You'll Do: Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member Input and work with various systems to document information accurately and efficiently. Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case. Be able to identify complex situations and escalate to a lead or supervisors as necessary. Maintain confidentiality and comply with company policies and procedures. Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations What You'll Need to Have for the Role: High school diploma or equivalent. Previous customer service experience, preferably in a fast-paced environment. Strong communication and problem-solving skills. Ability to stay calm under pressure and manage multiple tasks simultaneously. Attention to detail and accuracy in data entry. Basic computer skills and ability to navigate call center software. Call center setting with the expectation of answering multiple calls throughout the shift. May require occasional weekend or holiday shifts. Reports to: Roadside Contact Experience Supervisor Pay Range: $14.00-$16.70 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. Join our talent community! Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.