Custom Product Order Entry

Position Overview To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities. To travel as needed to support customer functions and quality concerns in the field. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) · Resolve transactional issues on orders forwarded by Order Entry. (50-60%) · Make outbound calls on designated orders. (20-30%) · Manage workload on a daily basis, making follow-up calls as necessary. (10-20%) · Perform other duties as requested and / or as needed to fulfill the purpose of the position. (0-5%) Competencies (Knowledge and Skills needed for this position.) · Follow the HR policy including all company and department policies and procedures. · Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. · Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. · Follow good safety practices in all activities. · Establish and maintain positive and productive work relationships with all staff, customers and business partners. · Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development. · Safeguard sensitive and confidential Company information. Other Information Position: Custom Product Order Entry Direct reports: None Indirect reports: None Working Environment: Office, mfg plant) Expected Hours: 8:00am - 4:00 pm CST Work: Full time, Monday-Friday, occasional Saturday/OT as needed. Reports to Title: Supervisor of Custom Product Advisors Department/Division: Customer Excellence Primary Work Location: Shakopee Job Code/Classification Non-Exempt Preferred Education: · Associates degree or equivalent work experience and knowledge. Experience: · Minimum of 1 year industry experience in Order Entry or Customer Care. Other: · Participate and promote Continuous Improvement within the department and company. · Promote and encourage the GN Core Values. · Participate and promote Quality Excellence initiatives as required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. What We Offer We value our employees and offer competitive wages and benefits including: - Generous Benefits including PTO and Paid Holidays - 401k with Company match - Paid Parental Leave & Transition Back to Work Benefits - Company HSA Contributions - Discounted GN Group products We encourage you to apply Even if you dont match all the above-mentioned skills, we will gladly receive your application if you think you have transferable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today. Pay Transparency Notice Depending on your work location, the target annual salary for this position can range from $20 - $23/hr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here. Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. At ReSound, people with hearing loss are at the heart of everything we do because we know theyre placing their trust in us. This is why we havent stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound. FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GNs (ReSound, Beltone and Audigy) medical provider, BCBSMN will have Transparency in Coverage (TiC) information available. Click here to view BCBSMN TiCs information on services on how machine readable files will help with the new transparency requirements. GN ReSound is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If youd like to view a copy of the companys affirmative action plan or policy statement, please email bloomington-humanresources@gnresound.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.