Resident Maintenance Manager

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Resident Maintenance Manager is responsible for the oversight of all occupied maintenance operations and related expense management within an assigned territory. This position directly supervises Field Schedulers, Field Maintenance Technicians, Resident Maintenance Supervisors and Resident Maintenance Specialists. The Manager leads the full maintenance processfrom issue intake and assessment to assignment, scheduling, and resolutionensuring timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, preserving property conditions, and managing maintenance expenses in alignment with the district budget. Responsibilities: Oversees and manages a team responsible for occupied maintenance operations and logistics within an assigned territory. Accountable for recruiting, hiring, and onboarding team members while ensuring adequate scheduling coverage to meet operational needs. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards. Communicates objectives and provides oversight of daily, weekly, and monthly metrics to guide the Resident Maintenance Team toward achieving desired outcomes. Ensures all work orders are properly prioritized and assigned to the appropriate internal or external resources for completion in alignment with budget guidelines. Reviews vendor bid submissions to ensure they meet company standards and fall within established expense approval thresholds, supporting the maintenance of property conditions. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget. Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory. Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations. Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage. Requirements: High school diploma/GED required Bachelors degree preferred Minimum five (5) plus years of progressive responsibility in supervising field maintenance required Minimum three (3) plus years call center environment experience preferred Experience leading teams required Scheduling/dispatching experience strongly preferred Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth Solid MS Office skills Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change Strong staffing, development, and appraisal skills Entrepreneurial spirit and willingness to take prudent risks Excellent verbal, written and presentation skills Solid customer service, quality, and results orientation Ability to interact effectively at all levels and break down barriers across departments/diverse cultures Ability to be an effective member of and lead project teams Ability to work weekends, as needed, required Compensation The anticipated pay range/scale for this position is $71,545.00 to $89,448.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive a discretionary annual bonus. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. Candidate Home Go back to search Since 2012, weve worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support. Thats why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives. Once you've had a change to explore our opportunities, we invite you to apply. You can use this portal to keep track of your applications, statuses, and receive alerts regarding any new opportunities. Thank you for your interest! At AMH, were redefining what it means to make a home yours. And were doing it with care. As a leading single-family rental company and homebuilder in the nation, we work daily to deliver an exceptional resident experience. Our goal is to make leasing a home easy, so you can focus on what really matters to you, wherever you are in life. Thats why we offer more than 60,000 single-family homes across the U.S., located in vibrant neighborhoods. Our beautiful houses are move-in ready, pet-friendly, and equipped with outdoor space and ample room for all your households needs. Our custom Let Yourself In® technology allows you to tour a property on your own schedule, without an agent present. And our streamlined leasing process empowers you to apply and receive a lease for signature, all online. Once youve moved in, we simplify your day-to-day through online customer solutions and professional maintenance support, so you can enjoy your weekends stress-free. Whether youre looking for peace of mind, dont want to deal with the costs of ownership, or simply want the flexibility of renting, AMH has you covered. Just ask our nearly 200,000 residents. Learn more: https://www.amh.com/about American Homes 4 Rent, LP (AMH) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.