Concierge (Part-Time)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our people helping people philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While were proud of our history, were even more excited about our future. With business and technology transformation on the horizon, theres never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our companys 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here. IMPACT YOULL MAKE: As a Concierge at BECU, youll be the first friendly face members see, setting the tone for their experience. Youll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door. Youll empower members to navigate their financial needs confidently while keeping our branch running smoothly and efficiently. By educating members on BECUs remote services and products, youll help make their financial lives simpler and more accessible. The Concierge at our Issaquah branch will work four days a week. Three of these days are fixed: Monday, Friday, and Saturday. The fourth day will rotate each week and could be on either Tuesday, Wednesday, or Thursday. Weekday shifts are between 8:30 AM to 4:00 PM. Saturday shifts are from 8:45 AM to 1:30 PM. During training, travel to our Tukwila Financial Center will be required. Please note that the rotating weekday may change each week. WHAT YOULL DO: Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment. Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs. Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service. Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space. Empower Members with Tools: Demonstrate and educate members on BECUs suite of remote services and access tools, enhancing their financial independence. Support Quick Service Needs: Assist members with express service transactions and inquiries, ensuring efficiency and accuracy. Expand Member Knowledge: Provide insights into BECUs deposit and lending products, cross-sell relevant services, and educate members on financial solutions. Foster Collaboration: Maintain effective communication with all BECU employees to ensure smooth operations and goal alignment. Champion Continuous Improvement: Contribute to the ongoing enhancement of processes and service quality to elevate the member experience. Adapt and Support: Perform additional duties as assigned, contributing flexibility and teamwork to meet branch needs. This isnt just about ticking off tasks on a list. It's about making a significant, positive change in BECUs journey, where your contributions are valued, and your growth is continually fostered. WHAT YOULL GAIN: Joining BECU as a Concierge means becoming a vital part of a supportive and innovative team. Heres whats in it for you: A front-line role where you directly impact the member experience. Opportunities to grow your financial knowledge and skillset. A chance to collaborate with talented colleagues in a dynamic environment. Training and development to help you build a career at BECU. A workplace culture that celebrates your ideas, fosters innovation, and prioritizes member and employee satisfaction. QUALIFICATIONS: Minimum Qualifications: High school diploma or associated certification (GED). Minimum two years of customer service experience in a retail environment. Proficient PC skills and the ability to learn new software. Strong verbal and written communication skills for effective interactions. Ability to work a shifting/flexible schedule, including evenings, nights, or weekends. Capacity to sit or stand for periods of up to one hour or more. Desired Qualifications: Minimum one year of sales experience in a financial retail environment. Excellent interpersonal skills to handle member concerns professionally. Strong organizational, problem-solving, and analytical skills. Ability to exercise confidentiality and sound judgment in decision-making. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions dont just fill a role, but fuel the growth and success of BECU? This is more than a job its a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and lets achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Job Alerts: If you would like to be kept informed of new potential opportunities, click here. You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.