Manager, Business Solutions THV

Patients are at the heart of everything we do. As part of our Medical Affairs team, youll foster internal and external collaboration to generate and disseminate evidence-based clinical practices to help impact patient lives and advance the quality of care. Your scientific curiosity and passion for patients will help us grow our reach and develop innovative solutions for people fighting cardiovascular disease. Aortic stenosis & aortic regurgitation impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. Its our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. How you will make an impact: Responsible for strategy, development, and ownership of Medical Affairs Digital Strategy to ensure our business objectives are met, which involve delivering communication and education to healthcare providers in innovative ways Oversee the reengineering and optimization of digital platforms, business processes and systems Select, launch, and deliver digital solutions for synchronous and asynchronous training Own the end-to-end digital experience process and evangelize the toolset Identify and recommend innovations that significantly enhance efficiency and effectiveness of business processes Provide platform guidance to team members on CRM solutions (i.e. KOL tool) Identify solutions to automate the eRecords retention and retrieval Build out the Edwards Learning Network for THV Medical Affairs. Identify new methods to deliver content/training (e.g. microlearning videos, podcasts, self-assessments, etc.) including support for proficiency based progression training needs User acceptance testing Evaluate and validate functional business requirements against business needs. Translate the needs of business and articulate the functional design to meet requirements Identify root causes and provide guidance for resolutions for testing and validation of processes and systems including perform complex root cause analysis and troubleshoot business processes including testing and researching data integrity/accuracy Monitor and report on performance of digital programs What you will need (Required): Bachelor's Degree & a minimum of 8 years of experience in a digital Project Management, Product Management or Customer Success role OR equivalent related experience based on Edwards criteria Proven successful project management skills What else we look for (Preferred): Experience leading technology-focused process improvements, transformations, and/or system implementations Excellent documentation and communication skills and interpersonal relationship skills, including negotiating and relationship management Extensive knowledge of platform ecosystem and integration points within CRM Experience with site migrations Experience creating digital experiences that engage diverse groups Digital transformation experience Instructional design experience Healthcare industry / clinical experience PMP certification Experience with KOL tools Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families. For California, the base pay range for this position is $118,000 - $167,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website. #LI-Hybrid Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities. COVID Vaccination Requirement Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination. Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide. For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.