Customer Dispatch Coordinator

Driveway Customer Dispatch Coordinator Location: Medford, OR (On-site) Schedule: Tuesday - Saturday, 8:00am PST - 5:00pm PST Compensation: $22/hr plus bonus opportunity Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. Were the digital retail arm of Lithia & Driveway (LAD) and were on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. Were big on innovation, big on people, and always driving forward. Come ride with us! Position Overview: The Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments. What Youll Do: Coordinates deliveries between Driveway customers and fulfillment centers Responsible for setting appointment time and status in Scheduling, CRM and TMS program Keeps customer informed on delivery status Follows up with customer post-delivery to ensure complete satisfaction Escalates post-delivery customer concerns to appropriate department Responsible for pre-delivery vehicle readiness between selling location and fulfillment center What Youll Bring: Strong attention to detail Excellent communication skills Time management and organizational skills Well-developed computer skills including Excel, Word and PowerPoint required Understands the complexity of online retail We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Driveway is a forward-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers interaction and happy to meet them wherever theyre at literally without a second thought. Were looking for fellow thinkers and doers to join our rapidly growing team. Driveway is bringing car ownership into the digital age. We are passionate about transforming how people buy and sell cars, inspiring a new generation of car owners to own the road on their terms and on their turf.