Employee Relations Specialist

Position Summary The Employee Relations Specialist is responsible for managing a case load and working with leaders across the organization to ensure consistency in performance management. This role serves as a key liaison between leadership and staff, promoting effective communication, fair treatment, and a respectful workplace culture. What will your job entail? Job Responsibilities: Serve as a primary point of contact for employees and managers seeking guidance on workplace issues, conflicts, and disciplinary actions. Effectively utilize Case Management System (CMS) for thorough documentation of all cases while adhering to policies and procedures. Work with leaders and HR Business Partners across the organization to manage performance-related issues, including counseling, performance improvement plans, and terminations. Assist in conducting thorough investigations into employee complaints, disputes, and policy violations to ensure fair and consistent outcomes. Interpret and apply company policies and federal, state, and local labor laws to ensure organizational compliance and advise management accordingly. Support and present training to employees and management on employee relations issues, conflict resolution, and compliance. Foster positive communication channels between employees and management and facilitate effective collaboration within the organization. Partner with HR Coordinators to prepare reports and analyses of employee relations data to inform management and support strategic decisions. Work Experience and Education: Bachelors degree in Human Resources, Business Administration or related discipline. 3+ years of experience as an HR Generalist with a focus on Employee Relations preferred. Licenses & Certifications: SHRM or HRCI Certification Required. Skills: Technical/Functional Skills: Employment Law Knowledge (EEOC, FMLA, FLSA, ADA, etc.) Policy Communication Data Analysis Performance Management Training and Development Accommodations Employee Benefits Medical Leave Employee Relations Reductions in Force (RIF) Investigation Research MS Office including intermediate Excel use Service Now ticketing or other ticketing software Behavioral Skills: Conflict Resolution/Management Ethical Judgement Emotional Intelligence Problem Solving Communication Critical Thinking Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $72,000.00 - $90,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A multi-time winner of Newsweeks Most Loved Workplaces and Insurance Businesss Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry. Join our team and help provide innovative solutions for insurance brokers, agents and carriers. Talent Network Not seeing the right job opening? To learn more about future opportunities Introduce yourself and join our talent network Benefits Curious about Ryan Specialtys benefits? Explore our employee benefits here! Ryan Specialty, LLC and its affiliates (Ryan Specialty) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters (Agencies), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must be registered in Ryan Specialtys agency portal and have a fully executed contract for service between Ryan Specialty and the Agency. Agency fee agreements will only be valid if provided in such fully executed contract between Ryan Specialty and the Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialtys HR department and in compliance with Ryan Specialtys candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.