Travel Agent, Travel Contact Center

Full-Service Travel Agent | Work From Home Turn your passion for travel into a rewarding career! Do you have a passion for travel and a talent for creating memorable experiences? AAA Club Alliance is seeking an experienced Full-Service Travel Agent with both domestic and international travel expertise to join our remote Travel Contact Center team. In this work-from-home position, youll help Members and non-Members plan and book personalized vacationsfrom weekend getaways to complex international itineraries. Youll build lasting client relationships, provide exceptional service, and have the opportunity to earn monthly performance incentives. Why Youll Love Working at AAA 100% Remote: Work from the comfort of your home. Competitive Pay: $18.00$24.00 per hour, based on experience and geographic location, plus monthly performance incentives for sales and bookings. Paid Virtual Training: Receive paid training with all required equipment provided. Comprehensive Benefits: Enjoy a competitive benefits package. Work-Life Balance: Accrue more than three weeks of PTO during your first year. Work Schedule All hours are Eastern Time. Sunday: 10:00 AM4:00 PM Monday: 9:30 AM6:00 PM Tuesday: 9:30 AM6:00 PM Wednesday: 10:00 AM6:00 PM Thursday: Off Friday: 9:30 AM6:00 PM Saturday: Off Who Can Apply? To be considered, candidates must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia. What Youll Do As a Remote Full-Service Travel Agent, you will: Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries. Assist Members and non-Members through phone, email, and web chat. Recommend destinations, travel products, and exclusive AAA benefits based on each travelers needs. Build and maintain long-term client relationships that generate repeat business. Stay informed about travel promotions, destinations, and industry trends. Process travel reservations in compliance with ARC regulations and AAA policies. Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience. Meet established sales and performance goals while delivering exceptional customer service. Resolve travel-related issues and assist with itinerary changes. Provide guidance and mentorship to fellow Travel Contact Center Associates when needed. What Were Looking For Successful candidates will have: A high school diploma or equivalent. Travel school graduates are encouraged to apply. At least 2 years of recent leisure travel industry experience. Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools. Strong knowledge of domestic and international travel planning. Excellent communication, customer service, sales, and problem-solving skills. Extensive knowledge of worldwide geography. The ability to succeed in a fast-paced, high-volume contact center environment. Ticket void and basic exchange experience is a plus. Training & Schedule Requirements Successful candidates must: Attend all required paid virtual training, Monday through Friday, from 9:00 AM5:30 PM EST. Successfully complete training before beginning the regular work schedule. Work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off. Join a Team That Helps People Explore the World! At AAA Club Alliance, youll combine your travel expertise with exceptional customer service to help travelers create unforgettable experiences while building your career. If youre passionate about travel, enjoy connecting with customers, and are looking for a rewarding remote opportunity with competitive pay, incentives, and excellent benefits, wed love to hear from you. Apply today and start helping people explore the world! #LI-Remote #US Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. Weve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. Were dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you dont stop being a parent, caretaker, pet owner, or student because youre at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.