Server Operations Engineer II

Responsibilities Technical Operations & Support Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting Facilitate physical layer installation of server and network cabling according to cabling matrices Perform physical server and circuit troubleshooting and fault analysis Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues Coordinate and track requests/orders and provide weekly reporting Document all implementations and changes Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers Support regional maintenance activities during business hours as needed Data Accuracy & Inventory Management Inventory Database Improvement Strategy Maintain and improve: Server inventory database Circuit inventory database Spares inventory database Develop a plan to maintain appropriate spare levels at each site/warehouse Trigger replenishment requests when inventory reaches defined thresholds Initiate site and vendor remote hands requests to perform audits when required Documentation & Tracking Update internal documentation as requested Perform ad-hoc operational tasks Maintain a ticketing system (JIRA) to track all requests and activities Coordination Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows Support ongoing process improvement initiatives Vendor Support Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting Create and track colocation inbound/outbound shipments Maintain internal documentation for internet provider contacts and circuit details Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities Submit vendor remote hands requests to support onsite physical work Perform regular audits of server, circuit, and spares inventory Qualifications 2+ years of experience in data center or enterprise IT infrastructure Experience working within IT best practices (ITIL) and equipment lifecycle processes Experience executing detailed MOPs and following technical documentation Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols) Strong troubleshooting skills across technical, logistical, and process domains Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance Basic command-line proficiency in Linux/Unix and switch OS CLI Ability to work independently with minimal supervision Preferred Qualifications Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment Experience collaborating across multiple teams and organizational levels Ability to anticipate risks and proactively mitigate project-impacting issues Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc. Salary Range $66,120.00 - $104,400.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law