BDC Administrator/Customer Service Representative

Dealership: L0029 Lithia Hyundai of Fresno Lithia Hyundai of Fresno BDC Administrator (Customer Service Representative) #1 Hyundai Dealer in Northern California #6 Ranked in the Country for Best Dealership to Work For Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team! What You Will Do: Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries. Schedule appointments and follow up with leads to drive showroom traffic. Maintain accurate records in our CRM system. Provide top-notch customer service while meeting performance goals. What We Are Looking For: Strong communication skills and a friendly, professional attitude. Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus). Ability to multitask and work in a team-oriented environment. Basic computer skills and familiarity with CRM software. We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The CA-based HOURLY range for this full-time position is $16.90 to $20.00, plus bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!