Quality Outcome Coordinator, Emergency Medicine

SUMMARY: The Quality Outcome Coordinator, emergency medicine, reports to the Director of Quality and Patient Safety for emergency medicine. The primary role is to review diagnostic test results and notify patients of abnormal results and discrepancies not communicated during the visit along with coordinating an action plan to address these results where necessary. In addition, the role may develop, implement, and coordinate quality and health outcomes measurements and patient satisfaction projects within the hospital. Works closely with staff throughout the hospital to develop, maintain, and improve quality measurement activities. Collaborates with other department staff, other hospital staff, and outside individuals in the performance of job responsibilities. PRINCIPAL DUTIES AND RESPONSIBILITIIES: Consistently applies the corporate values of respect, honesty, fairness, and the constant pursuit of excellence in improving the health status of the people of the region, through the provision of customer-friendly, geographically accessible, and high-value services within the environment of a comprehensive, integrated, academic health system. Is responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct. Performs daily review of diagnostic tests performed in the ED during the previous 24-hour period to determine concordance of readings and interpretations. Directly notifies patients of many abnormal results and discrepancies. Where abnormal results are more complex or require the judgment of a provider, coordinates patient outreach and follow-up with the responsible physician or APP. Escalates cases in a protocolized manner to ensure all results are addressed with due diligence. Coordinates telephone follow-up calls, by physicians or other clinicians, to selected patients. Reports clinically relevant abnormal findings to patient primary care physicians and assists in reporting to state and federal health departments as required by relevant regulations and laws. Attends hospital, medical staff, and external committee meetings, as assigned. Acts as a change agent by providing support for integration and coordination of quality, performance, and outcome improvement activities throughout organization. Participates in regular meetings among ED quality staff to review cases and lessons learned. Engages in continuous improvement of group policies and procedures. Develops and executes projects for the continuous improvement of the ED quality follow-up program in collaboration with team members. Independently follows through on projects to determine their effectiveness and engages in an iterative rapid-cycle process to refine policies and procedures over time. Reports on progress to the emergency medicine quality team at regular intervals. Provides and supports the analysis of quality and outcomes measurement data for improvement efforts conducted in clinical and operational areas of the hospital. Acts as a resource and educates personnel on the use of the information from report findings. Utilizes hospital information systems and available benchmark databases in comparative analyses to evaluate and improve the clinical and administrative operations and outcomes of the organization. Reviews, abstracts, and evaluates inpatient and outpatient healthcare records to collect and analyze pertinent diagnostic, procedural, demographic, and other required information for quality improvement processes. Summarizes results of data collection necessary for preparation of quality reports to support hospital and medical staff quality monitoring and improvement activities. Identifies and communicates to physician and hospital leadership trends and underlying process problems within the hospital. Supports quality improvement efforts to address priority areas. Collaborates with the following to achieve improvement priorities: Information Services; hospital clinical, administrative and management staff; internal and external computer and database representatives; Lifespan Corporate Services and affiliate staff; and payor quality improvement staff. Maintains knowledge of current trends and developments in the field by reading appropriate journals, books, and attending related seminars, or conferences. BASIC KNOWLEDGE: Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing Bachelors Degree in Health Care or Health Science discipline required. Bachelors Degree in Nursing required. Masters Degree preferred EXPERIENCE: Three to five years progressive experience in Health Care, demonstrating knowledge of Quality Improvement methods and standards. Knowledge of medical terminology. Knowledge of Quality Improvement, Lean Six Sigma methods, tools, and models with strong analytical, problem solving, team leader, and facilitation skills. Excellent interpersonal, oral, and written communication skills required to interact effectively with a variety of individuals at various levels both within the hospital and outside the hospital. Knowledge of federal, state, and TJC- related regulations and standards. Information management skills such as application of epidemiological methods, data analysis, data reporting, and computer use. Knowledge of data sources, such as medical records, hospital information systems for financial, quality, and outcome data, department specific data, and various other databases. Knowledge and demonstrated ability to operate personal computer, including proficient use of word processing, spreadsheet and database management software. Ability to gather statistical data, as well as familiarity with computerized statistical analysis and statistical report generation required. Ability to work collaboratively and independently in a fast-paced environment that combines operational responsibilities, project management activities, and coordination of multiple tasks (often with competing deadlines), with minimal supervision by the Director. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Typical office environment, with some visual fatigue associated with spending extended periods of time working on personal computer. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required. SUPERVISORY ACTION: None. Pay Range: $77,230.40-$154,460.80 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type: 8:00am-4:30pm Work Shift: Day Daily Hours: 8 hours Driving Required: No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nations first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the states largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission