Financial Counselor Lead

Job Description UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor Lead. WORK SCHEDULE 100% FTE (40 hours per week) Monday - Friday; 8:00am-4:30pm Day Shift Hybrid after a 6-month probation period POSITION HIGHLIGHTS This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period. Serve as a team lead, supporting staff through training, guidance, and performance feedback. Collaborate with the supervisor to assign tasks, monitor quality, and resolve issues. PRIMARY JOB RESPONSIBILITIES Interview patients to assess insurance coverage and refer uninsured patients for Medicaid or Financial Assistance screening Train, orient, and support new Financial Access Specialist (FAS) staff Review and correct team members work for policy and procedural compliance Monitor, evaluate, and recommend updates to policies and workflows Provide cost estimates and review payment options with patients Guide patients through Financial Assistance processes and track application status Communicate with external agencies (e.g., DSHS, AEM) to verify application progress Obtain required patient signatures on financial forms, such as Notices of Non-Coverage Coordinate with supervisors to resolve unclear insurance or coverage issues Participate in special projects and stay current through training and education REQUIREMENTS High school diploma or GED certificate Three years of experience in a medical office setting An equivalent combination of education and experience may substitute for stated requirements ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists, and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $53,784.00 annual Pay Range Maximum: $76,932.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as custodian, nursing or manager) to explore available opportunities. To find temporary opportunities, enter temporary in the search box. 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