Key Account Manager - Bloomington, IL

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Key Account Manager Infectious Disease Location: Field Based Bloomington, IL Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Abbott Rapid and Molecular Diagnostics (RMDx) Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in Bloomington, IL. This is more than a sales position; it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. Leveraging your technical expertise and consultative selling skills, youll influence purchasing decisions and deliver tailored diagnostic solutions. You will serve as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business. You will be responsible for an annual target and goal achievement within the following product lines: ID NOW PLATFORM (Influenza, Covid-19, RSV, Strep A), BinaxNOW COVID-19/Flu A&B Combo, DETERMINE HIV-1/2, BinaxNOW Streptococcus pneumoniae & Legionella, BinaxNOW® Malaria, Clearview hCG, Clearview PBP2a SA. Key Responsibilities Customer Relationship & Retention Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs Build and maintain strong relationships through proactive collaboration and understanding of customer objectives Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction Gathers insight from multiple sources to understand stakeholder priorities and challenges Collaborate with Sales Development Manager ID , Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats You will be the trusted advisor customers turn to, building loyalty through expertise, empathy and results Account Management & Growth Develop and execute strategic account plans focused on value expansion and profitability Identify and implement operational improvements to drive customer success Use sales metrics and standardized tools to document the sales process and influence purchasing decisions Build and maintain strong competitive product knowledge Ownership of sales funnel (SFDC) and account analysis (PowerBI) to ensure clear roadmap for growth and sustainment Must exhibit strong analytical skills and use of Microsoft Platform for account analysis and internal communication and planning Responsible for contract negotiation, pricing, proposal, bid preparation, customer service and follow up Assist in implementation of new customers and develop plan for retention Optimize reagent utilization and expand product adoption Forecasts future needs based on market, regulatory, or environmental trends Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to establish and maintain the ability to effectively represent Abbotts products in the marketplace Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products Cross-Functional Collaboration Partner with Sales, Marketing, Technical Service, Finance, Contract and Pricing to deliver a cohesive customer experience Provide regular sales reports, forecasts and communication with sales leaders Participate in standardized weekly communication cadence with manager which includes providing field insights, coaching, strategy and problem solving Escalate and resolve customer challenges in collaboration with local teams Protect and grow the existing customer base with annual growth expectations Complies with US Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes and task assignments. Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on Abbott and is consistent with Abbotts policies and procedures Collaboration is essential, you will be part of a high performing team thats united by purpose and driven by results. Required Qualifications Bachelors degree Minimum 5 years proven success in medical sales, ideally within the diagnostics space Deep understanding of laboratory and point-of-care settings, health system operations, and health economics Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel) Preferred Qualifications Bachelors degree in business, health care, or life science Experience working with distribution partners Strong financial acumen and ability to analyze healthcare market data Demonstrated individual contributor experience including problem solving, complex selling, planning and execution. Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization Experience with complex contracting and negotiation If you are a strategic thinker with a passion for healthcare innovation and a track record of exceeding goals, this is a great role for you. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $68,000.00 $136,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: ID Infectious Disease LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter