Global Service Professional

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Global Service Professional Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Our location in Irving, TX. currently has an opportunity for a Global Service Professional. The global service professional provides Level 3 field support globally; including training; remote support; and onsite support. Liaison between global field service organization; and internal functions such as manufacturing; quality; R&D; etc. Develops service strategy and documentation for both customer and employee support. Provides SME support of cross-functional teams and executes assigned service deliverables. Mentors Associates on Global Service roles and responsibilities. Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution. Ensures compliant, technically accurate service documentation. Works closely with R&D; TPD; and Marketing to develop and implement service strategy on existing and new products. What Youll Work On Responsible for implementing and maintaining the effectiveness of the quality system. 1. Level 3 Field Support: Provides phone email coverage and documentation. Identifies and troubleshoots basic instrument and/or assay issues. This includes the use of the service tools; manuals and log analysis; as appropriate. Develop action plans for account resolutions. Performs technical responsibilities of local service personnel, such as performing repairs; TSBs; and installs. Performs data gathering and monitoring of service goals. 2. Training: Trains students (internal or external) in either classroom or field setting. Field co-travels to receive On the Job (OJT) training. Follows processes and procedures related to instrumentation and how to properly interact with customers. Critically evaluates student performance and provides feedback to management team. Trains/mentors new trainers -Subject Matter Expert (SME) for technical content development and review. 3. Service Documentation: Redlines and/or develops service/ quality documents with assistance by senior professional. Subject Matter Expert (SME) for cross functional site documents. Performs service documentation approval process while forming relationships with the appropriate areas. 4. Product Support Represents Global Service at cross functional meetings. Manage deliverables assigned; which includes due dates; resources and time needed; etc.; as a member of a project team. Drives service deliverables by working closely with planning; quality; engineering; etc. 5. Service Strategy Identify; develop; and implement new service tools; parts; and procedures to reduce service costs globally. This includes providing input on retrofit budget strategy and Top 10 issue tracking. Lead cross-functional teams (TPD; manufacturing; local service; etc.) to resolve instrument; software and/or assay issues quickly and effectively. -Works with field and planners on part stocking recommendation. Required Qualifications BS Degree in Science; Engineering; Allied Health or related field Minimum 1-3 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field 50% Global Travel Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is $68,000.00 $136,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: TM Transfusion Medicine LOCATION: United States > Irving : LC-02 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter