Appliance Repair Technician - Detroit, MI

Consumer Care/Customer Care Permanent Job Description Job Description Help make our customers happy today and their experiences better tomorrow. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home. Where youll be: This position will be fully remote within the Detroit and Ann Arbor, Michigan areas. All about the role: The Appliance Repair Technician role resides within Electroluxs Group Consumer Direct Interaction organization. The CDI organization supports our consumers by joining them through the entire consumer journey. After consumers purchase our products the Appliance Repair Technician team improves the daily lives of our consumers by providing mechanical support for their in-home appliances. What youll do: As an Appliance Repair Technician, you will have the opportunity to be an Electrolux brand ambassador working directly with our consumers. You will travel to consumers homes by company vehicle to troubleshoot, maintain, and repair the full line of Electrolux and Frigidaire appliances. We are looking to hire skilled appliance technicians. Also, if you are self-motivated, customer service focused, and have a strong mechanical aptitude, we welcome your application! We believe if we hire the right people and take great care of them, we can expect great results. This is your chance to become a crucial part of a revolutionizing new organization in Electrolux and the Home Appliances industry. We offer great potential for personal and professional growth, and in exchange we count on your commitment, curiosity, and eagerness to create value by bringing appliance repair to the next level. In detail, you will: Strive to complete repairs in one trip while delivering high customer satisfaction results. Diagnose and repair all types of Frigidaire and Electrolux appliances, including ranges, microwaves, dishwashers, range hoods, refrigerators, freezers, washers and dryers. Use Electrolux systems and apps on an iPad and iPhone to assist with repairs, ordering of parts, processing service tickets, and completing all required internal paperwork and training. Maintain an inventory of parts on assigned vehicle and minimize cost through proficient inventory control. Follow company policy, procedures, and best practices needed to be the best techs in the business. Keep service van and company provided tools clean, organized, up to date on all service needs. Look professional, including wearing clean and serviceable company provided uniforms. Physical demands: The employee frequently is required to drive, walk, sit, and stand. The employee must occasionally lift up to 50lbs. and/or move up to 100lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Required Qualifications: 2+ years experience with electro-mechanical repair or equivalent education experience High School Diploma or GED Must have and maintain a satisfactory driving record in accordance with Electrolux policy. Professional oral and written communication skills. Enjoys working within a growing organization and team oriented. Preferred Qualifications: Experience with home appliance repairs Proficient in Sealed System Repairs with EPA refrigeration license preferred Benefits highlights: Medical benefits start day one (including vision, dental, life) This position offers compensation starting from the moment you depart your home for your first customer appointment until the time you get back home at the end of the day. Company provided van, iPad, iPhone, tools, and uniforms. Generous 401K match (up to 4%) 3 Weeks Vacation Tuition reimbursement opportunities Comprehensive Training and Growth Mindset Culture As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. Please be advised that we are unable to offer visa sponsorship for this position at this time. The anticipated salary range/wage scale for candidates is $27 to $38 per hour. [Commission amounts vary based on performance, but the expected average hourly earnings from commissions are approx. $0.50 to $13 in addition to the hourly compensation.] The final pay offered to a successful candidate will be dependent on several factors including experience, skills, and education. Full-time employees are also eligible for medical, dental, vision, basic life insurance, our companys 401k and deferred compensation plan, paid parental leave, 3-4 weeks of vacation, and 10 paid holidays throughout the calendar year. Electrolux will comply with all state and local laws regarding employment leave benefits. Find more on: Electrolux North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.