Housing Services Agent

Posting Close Date Applicants must submit their completed application by 08-16-2026 at 11:59 p.m. MST Application and Special Instructions As part of this online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Applications received that do not contain both a resume and a cover letter addressing the prompt below will be considered incomplete and will not be considered further in this recruitment process. COVER LETTER PROMPT: Please submit a cover letter that addresses 1 or more of the preferred qualifications listed in the job posting. In your letter, describe how your skills, experience, and background align with the requirements of the position and how they prepare you to be successful in this role. This position is grant funded and funding is reviewed on an annual basis. Position Specific Summary The Housing Services Agent position at the City of Tucsons Housing Department supports people experiencing homelessness by assisting them with a variety of programs, including housing navigation, permanent supportive housing, shelter operation, assessment services, and data collection within the Housing First division. Work is performed under the supervision of the Community Services Project Supervisor. This position does not supervise. Duties and Responsibilities Facilitates access to services required to foster housing readiness. Connects program participants with community resources to address immediate safety needs. Connects program participants to community resources aimed at achieving permanent housing acquisition. Ensures participants obtain essential documentation required to secure housing. Assists participants in developing and maintaining a personal budget to support financial stability. Guides participants through the process of completing housing applications and securing housing with their preferences. Provides transportation for participants to housing, employment, benefits, and other relevant social service agencies appointments. Educates participants on tenant rights and responsibilities, lease agreements, and positive neighbor relations. Monitoring and supporting shelter operations to maintain on-property harmony. Maintains consistent contact with participants to monitor progress towards housing placement goals and ensure timely communication when housing becomes available. Advocates on behalf of participants to resolve issues and overcome barriers with landlords and housing service providers that may delay or prevent move-in. Assists with referrals to the Fair Housing Council for individuals in need of support or advocacy. Develops and implements an individual housing plan for each participant. Conducts housing assessment to determine appropriate permanent housing intervention and service needs. Collaborates with participants to secure permanent housing and connect them with resources that promote long-term stability and safety. Pilots new practices, services, and programming as directed by the project supervisor to enhance service delivery and outcomes. Supports housing placements for individuals referred through the Tucson Pima Collaboration to End Homelessness (TPCH) Coordinated Entry system by working closely with the Homeless Management Information System (HMIS), navigation teams, and outreach partners. Collaborates with agency staff to deliver regional team engagement services. Cultivates and maintains strong relationships with housing providers, rental properties, subsidies, and support programs. Engages in partnerships with external organizations and pursues professional development opportunities relevant to the field. Performs all other duties and tasks as assigned. Working Conditions Indoor but mostly outdoor work, with some exposure to physically, ergonomically, or emotionally hazardous environments. The position may require evening and weekend work, as well as on-call availability, with a rotating schedule. All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS Education High school diploma or equivalent Experience Under one (1) year of relevant experience Equivalency Any combination of relevant education and experience may be substituted on a year-for-year basis. License/Certifications Preferred Qualifications Two (2) or more years experience in social services program delivery in a professional or volunteer setting for low-income older adults, justice-involved persons, persons with disabilities, families, the unsheltered, or other vulnerable populations. Fluent in written and spoken English and Spanish. Identify as a person with personal experience in Housing assistance programs, Homelessness, recovery or substance use treatment, Harm Reduction, and the criminal justice system. Experience in Shelter Operations Certified community health worker Peer and/ or Family Specialist Certification POSITION DETAILS Job Profile J1431 - Housing Services Agent View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent. Compensation Grade G104 Hourly Range $19.97 - 29.95 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Full time Department Housing and Community Development Department Link https://www.tucsonaz.gov/Departments/Housing-and-Community-Development Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship. The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). ADA Accessibility Compliant Form The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov. Recruiter Name Stephanie Vejar Recruiter Email HCD_HR@tucsonaz.gov For general Human Resources questions please contact 520-837-4190. City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 Best City in America by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact recruitment@tucsonaz.gov. For general Human Resources questions please contact 520-791-4241.