eMRO Client Services Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: eMRO Client Services Representative Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of . Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The position of eMRO Client Services Representative is within our Toxicology division located at our Richmond, VA site within Workplace Solutions. In this role, the eMRO Client Services Representative is responsible for accuracy and integrity of the Workplace Solutions drug testing review process. This role handles inbound and outbound phone inquiries, and communicates directly with clients, donors, MROs, labs, and clinicians to handle drug test inquiries. What Youll Work On The eMRO Client Services Representative will be part of an elite group of personnel providing support to Abbott Rapid Diagnostics, Workplace Solutions clients. This support includes, but is not limited to: Provide subject matter expertise in executing Drug Testing Services across Workplace Solutions broad customer base. Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review. Document detailed information related to client/donor interaction and review-related issues. Handle inbound and outbound phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues. Maintain the processes required for compliant medical review and assist in the resolution of issues related to that process. Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review. Compile, sort, and verify accuracy of all results in the MRO review process. Request documentation from vendors, clinics, or clients as required to complete the review process. Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner. Ensure adherence to applicable Abbott Rapid Diagnostics Quality policies & procedures. Required Qualifications High School degree required Equivalent combination of education and experience Preferred Qualifications Four-year degree from an accredited college or university is strongly preferred Call center experience strongly preferred Proficiency with Microsoft office (Word, Excel, Outlook) Prior drug testing knowledge is preferred Federal DOT drug testing regulation knowledge is preferred Ability to understand and explain general collection, laboratory, and medical review procedures is preferred Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is $18.45 $36.85/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United States > Richmond : 9201 Arboretum Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter