Product Support Engineer (onsite)

Date Posted: 2026-01-13 Country: United States of America Location: HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Security Clearance: None/Not Required Are you looking for uncapped career growth potential? Does the opportunity to partner with a global customer base excite you? This role not only gives you the opportunity for both, but youll also gain exposure to all functions of the business through the Integrated Product Team (IPT) while creating real-time customer resolution. YOU can have it all. The Product Support Engineer is a customer facing role responsible for identifying and resolving in-service issues, driving root cause investigations, in support of the Cabin Monuments and Integration (Lavatories, Water Solutions and Cabin Integration) business. What You Will Do: Collaborates with Airline/OEM Customers and Field Services to resolve new or recurring problems in the field. Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes. Initiate and monitor the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field. Implement / support effective and cost-conscious retrofit plans. Collect, analyze, and establish performance trend of products from operational interruption, component reliability, removal, repair, spare part utilization and warranty data to support reliability and improvement initiatives. Building and delivering technical presentations to internal and external customers. Work to effectively understand and resolve warranty disputes and adjudicate warranty claims. Develop and drive improvement to customer scorecards, key performance metrics, and implement and execute standard work. Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect. Ensure Product Support Agreement compliance. Provide technical support and training to the global customers and a network of repair stations / MRO (Maintenance, Repair and Overhaul) centers. Attend customer conferences and provide detailed periodic project status updates to end users and internal stakeholders. Travel up to 30% domestically and internationally when circumstances permit. Performs other duties as required. Qualifications/Experience Needed: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations or an Advanced Degree in a related field and minimum 3 years experience Experience working in the Aerospace/Airline industry Engineering or customer/product support experience Preferred Qualifications: Experience analyzing the commercial impact of engineering changes, field issues, and investigation outcomes Technical knowledge of aircraft interiors and systems related to lavatories, water & waste system and cabin products Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools) Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost) Experienced using Teamcenter and/or Agile Experience with contracts and specification documents High level of expertise in Microsoft Office Product, particularly in Word, Excel and PowerPoint What We Offer This role is eligible for relocation support. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we dont just get people from point A to point B. Were committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, were helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, were changing the game of aircraft interiors. Are you ready to join our team? *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team thats redefining aerospace, every day. #LI-JC4 As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 95,500 USD - 181,700 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidates work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.