Nursing Support Technician

Position Title: Nursing Support Technician Compensation: $16.50 - 17.84 Department: School of Nursing_B Start Date: 02/23/2026 About this opportunity: The Nursing Support Technician supports technology-based educational, clinical, and academic systems and projects operated by the School of Nursing, including video recording and video conferencing solutions, high and low-fidelity simulation integration, virtual simulation integration, standardized patient simulation integration, computer-based training modules, network applications, online and blended courses, and partnerships with clinical and interprofessional partners. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship. What you'll do and what you'll bring: Duties and Responsibilities: 1. Troubleshoot and resolve technical issues for School of Nursing faculty, staff, administrators, students, and associated university technical support, and clinical and interprofessional partners via phone, e-mail, in-person, videoconference, and via remote assistance. 2. Serve as technical support for learning management technologies and other applications used to support teaching and learning, including simulation products and equipment, network applications, telehealth, and clinical encounter and scheduling software; includes providing training and support for these applications to faculty, staff, students, administrators, and clinical partners. 3. Support the use and course integration of the high and low fidelity patient simulators and virtual environments/simulations. This includes telemedicine equipment and maintenance, use, and ability to troubleshoot both the simulators and the equipment that controls them. 4. Support the use of video recording solutions; includes recording simulations, presentations, volunteer patients, and other media elements for students, faculty, staff, administrators and clinical partners. 5. Obtain American Heart Association Basic Life Support certification and ensure continued maintenance of credential. 6. Install, support, maintain, configure, and secure hardware for faculty, staff, administrators, and student employees and NSITC computers. 7. Maintain, support, backup, and update the departments software; includes coordinating School systems with University systems, such as the print management system. 8. Assist with the maintenance of the School of Nursings website, multimedia content, and related online materials. 9. Maintain current knowledge of emerging hardware, software, and communication technologies. 10. Support and distribute SITC evaluations, surveys, and reports needed for School of Nursing reporting functions to the appropriate parties. 11. Maintain regular and predictable attendance. 12. Perform other related duties as assigned. Minimum Qualifications: A bachelor's degree, an equivalent combination of education and additional years of experience, or four years of additional related experience will be accepted in lieu of a bachelor's degree. At least three months of experience working with Mac and Windows based computers, networks, system installation and configuration, servers, multimedia applications and troubleshooting; knowledge of various computer platforms and computer software. Preferred Qualifications: Bachelor's degree in information technology or related field. Additional years of experience working with Mac and Windows based computers and networks. Experience working in a Learning Management System (LMS) Experience working in Canvas Learning Management System Experience with FileWave MDM or equivalent How to apply: Applications MUST include 1) Cover Letter 2) Resume Do not utilize the Autofill resume feature. Applications MAY include 1) Transcripts 2) Multimedia Files/Links 3) Portfolio/Portfolio Link Applications must be received by February 9, 2026, at 12:01 A.M. What we offer: At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet. Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly. There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters. Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact the Assistant Director of Equal Opportunity and ADA Coordinator, John Bowers, at 765-285-5163 for assistance. People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: 765-285-1834 Fax: 765-285-8663