Manager, Professional Education – Speaker’s Bureau and Customer Engagement

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Title Manager, Professional Education Speakers Bureau and Customer Engagement Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Youll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelors degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Austin, TX office in the Heart Failure division. In Abbotts Heart Failure (HF) business, were developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives. As the Manager of Professional Education for the Speakers Bureau and Customer Engagement in Heart Failure, you will lead the strategic development, execution, and continuous improvement of faculty-led education programs and customer-facing engagement initiatives. This role oversees the planning and operational excellence of the Speakers Bureau, ensures high-quality clinician education experiences, and strengthens customer relationships in alignment with organizational priorities. You will apply advanced business and educational principles to design impactful programs, optimize processes, and drive crossfunctional collaboration. With broad autonomy, you will champion efficiency, compliance, and best practices while delivering innovative, costeffective solutions that elevate the customer experience and support the growth of the Heart Failure portfolio. What Youll Work On Speakers Bureau Management Lead the strategic planning, execution, and compliance oversight of the Speakers Bureau program across all regions. Recruit, onboard, and develop faculty speakers to ensure clinical excellence and message consistency. Partner with Medical Affairs, Compliance, Marketing and Finance to maintain accurate speaker content, fee schedules, contracts, and documentation. Oversee the scheduling, logistics, and quality assurance of all speaker programs (inperson, virtual, hybrid). Monitor speaker performance and program impact; implement continuous improvement strategies. Professional Education Program Leadership Design and deliver highquality educational experiences for clinicians, customers, and key accounts, aligned with business and clinical priorities. Oversee the management of customer engagement events including advisory boards, trainings, workshops, immersive learning experiences, and peertopeer activities. Collaborate with Sales, Clinical, and Marketing partners to assess educational needs and tailor programs appropriately. Ensure all education content meets regulatory, compliance, and brand standards. Customer Engagement & Relationship Management Strengthen clinician relationships through meaningful, insightsdriven engagement and followup. Support field teams with education resources, program planning, and customer-facing materials. Identify opportunities to expand reach, improve customer experience, and support adoption/retention of key technologies. Gather customer insights to inform marketing strategies and product education needs. Operational Excellence & Reporting Oversee budget planning, forecasting, and program spend to ensure efficient use of resources. Track KPIs, attendance, speaker utilization, engagement trends, and business impact; deliver reporting to leadership. Maintain accurate systems, records, and tools for Speakers Bureau management and customer programs. Drive operational improvements through process enhancements, technology utilization, and crossfunctional alignment. Team & CrossFunctional Leadership Provide guidance and mentorship to supporting roles, agencies, or vendors involved in program execution. Represent Professional Education in crossfunctional initiatives and strategic planning. Ensure smooth collaboration with Compliance, Legal, Sales Leadership, Medical Affairs, and Marketing partners. Required Qualifications Bachelors Degree in life sciences, engineering, nursing, or applicable educational field. 8+ years progressively responsible experience in technical education, with a demonstrated record of designing and administering field-based education programs. Excellent verbal and written communication with ability to effectively communicate at multiple levels in the organization. Strong leadership skills, including the ability to set goals and provide constructive feedback to build positive relationships for business results. Strong organizational, planning, follow-up skills and ability to hold others accountable. Multi-task, prioritizes and meets deadlines. Experience working in a broader enterprise in a highly matrixed and geographically diverse business environment. Work effectively within a team in a fast-paced changing environment. Ability to travel approximately 10%. Preferred Qualifications Masters Degree Experience managing people and/or leading teams. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $113,300.00 $226,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Marketing Support DIVISION: HF Heart Failure LOCATION: United States > Austin : 8701 Bee Caves Rd ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 10 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter