Strategic Rideshare Specialist

What Will Your Job Look Like? The Strategic Rideshare Specialist will focus on supporting the companys Independent Driver Providers (IDPs) starting from sourcing, through the onboarding, training processes, corrective action, and offboarding for their respective market. The Strategic Rideshare Specialist will provide thorough communication with both internal and external stakeholders, as well as ensure compliance with local laws and regulations. The Strategic Rideshare Specialist will have the responsibility for delivering a high level of service to our clients every day, ensuring high operational standards and IDP satisfaction within an assigned geographic area. This will be an in office role at 1420 NE Vivion Rd, Gladstone Suite 112, MO 64118. What Youll Do: Work with the Independent Driver Provider (IDP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education Utilize data to develop and deliver performance improvement plans (PIP) Source for new IDPs and support their onboarding Determine and conduct off boarding for providers not meeting contractual obligations Serve as the first point of contact for all IDP service requests Own the day-to-day IDP interaction and satisfaction Conduct on site vehicle inspections and IDP audits to verify compliance with MTM and HIPAA guidelines Deliver timely, accurate and professional operational support to all IDPs within a specified geographic area and Service Level Agreements Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of IDP issues Demonstrate proficiency by providing effective consultation to IDPs and guidance to internal team members Recognize opportunities to educate IDP contacts on MTM processes when necessary Assist with/participate/facilitate regular town hall meetings Liaise with other internal departments as required to resolve IDPs issues and questions Provide ongoing support to IDPs regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance Meet or exceed assigned KPIs and business objectives Meet all compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant IDPs are not performing services for MTM What Youll need: Experience, Education, & Certification: High School diploma or G.E.D. equivalent required Must possess a valid driver's license Skills: Demonstrate excellent time management and communication skills Ability to effectively explain business models and technology to a variety of audiences Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy Ability to use and navigate through MS Office applications including Outlook, Teams, Excel, Word, and PowerPoint Analytical in using data to drive operational and cost improvement Demonstrate a high level of ownership and attention to detail Must be able to demonstrate strong customer service skills Ability to maintain positive and team focused during high stress situations Ability to maintain high level of confidentiality Ability to prioritize a high volume of projects, pilots, and initiatives Ability to proactively identify the clients or members needs and circumstances Ability to recognize, handle and refer situations of an emergent nature Even Better If You Have: Knowledge of transportation logistics (preferred) Bachelors degree preferred 2+ years operational experience (in logistics preferred) Whats in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Birthday Holiday Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Range: Salary Min: $47, 920 Salary Max: $55,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. #MTM About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Healths five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, youre not just part of a teamyoure at the heart of a movement to remove community barriers nationwide. Were all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, were recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. Well keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staffs hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you dont just succeedyou redefine whats possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement