Returns Lead

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and high touch work environment that values the members of our Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~ The major function of this position is: Act as a resource to team members by coaching, monitoring & fielding questions. Manage return department product and process workflow. Communicate effectively with external departments on return and returned product status. Shift: Monday-Friday 8:30AM-5:00PM Pay: $21.50/Hour The primary responsibilities and essential duties of this position are: Provide team leadership by being a role model for performance and morale. Work with Aloha. Provide team support as the first line of contact for employee inquiries, questions, and concerns. Communicate and escalate issues to the supervisor, as appropriate. Review completed returned product and orders against department quality standards and provide feedback to team members on a regular basis. Ensure a consistent high quality customer experience through resolution coaching and feedback to Return team members. Work closely with supervisor on quality and quantity standards and assist with department turn time goals. Consistently identify and suggest ways to improve processes, eliminate problems, and maintain an Aloha work environment. Deliver training to new and existing employees to ensure all department standards are met. In collaboration with Returns Supervisor and Returns Specialist, manage returned product inventory, including but not limited to performing regular cycle counting, investigating inventory discrepancies and transferring returned product. Reconcile returned product from international DCs, brand ambassadors, and events to identify inventory discrepancies and coordinate resolution with appropriate Logistics contact Respond to external department inquiries, including return order status, returned product availability, and resolve return issues. Other Duties: Make decisions on financial adjustments on credits. Provide input on employee reviews with regard to quality and improvements and/or problem areas. Perform other work related tasks as requested or required. Backup/support any position in department as needed Desired Qualifications As a guide, indicated below is the preferred education and experience for this position: High School graduate with 1-3 years experience processing credits. Minimum of 2 year experience in Maui Jim Returns Department. Training experience is preferred. Special Physical Requirements: Ability to communicate in a variety of business settings. Ability to utilize a PC. Ability to visually inspect sunglasses for small imperfections. Ability to lift a 20 lb. box Work Shift: 1st Shift (United States of America) Special Language Requirement (If Applicable): Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment. Benefits Included: Low Insurance Premiums on Medical, Dental, and Vision Flexible Spending Accounts Health Savings Accounts (with Company Match) Short Term and Long-Term Disability Voluntary Critical Illness, and Accident Coverages Tuition Reimbursement Paid Paternity and Maternity Leave Paid Time Off Paid Holidays Company Paid Life AD&D Insurance Voluntary Life & AD&D Insurance 401K Match Paid Bereavement Employee Assistance Program The benefits listed above apply to U.S. roles and may vary by state or country. Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements. At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like youve never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity. Maui Jim is proud to be an equal opportunity workplace. Individuals seeking employment at Maui Jim are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. See also Maui Jim's EEO Policy and EEO is the law. Following applicable Fair Chance laws, Maui Jim will consider for employment qualified applicants with arrest and conviction records. Maui Jim is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at hr.us@mauijim.com. 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